Cisco ERT Gold Protection Package for DP20-12 - 3 Year Subscription
This 3-year Cisco Gold Protection Package provides essential support and software entitlements for your DP20-12 platform, ensuring continuous operation and access to critical updates.
- Advanced Support: Access to Cisco TAC for rapid issue resolution and expert assistance.
- Software Entitlement: Coverage for software updates, upgrades, and new features.
- Hardware Protection: Assurance of continued hardware functionality and replacement options.
- Operational Continuity: Minimizes downtime risk and maintains peak performance of your network infrastructure.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a 3-year subscription service designed to safeguard your Cisco DP20-12 platform. It bundles essential support, software access, and advanced services to ensure your network infrastructure operates at peak performance and remains compliant with the latest security standards.
This package is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who rely on their Cisco hardware and software for critical business functions. It integrates directly into your existing network environment, providing a safety net against operational disruptions and ensuring you always have access to the latest technology.
- 24x7x365 Expert Support: Direct access to Cisco's Technical Assistance Center (TAC) for immediate issue resolution.
- Software Access: Entitlement to all software updates, upgrades, and new feature releases for the covered platform.
- Hardware Support: Coverage for hardware issues, including replacement services to minimize downtime.
- Proactive Monitoring & Alerts: Potential for enhanced diagnostics and early warning of potential issues.
- Extended Service Lifespan: Ensures your critical infrastructure remains supported and functional throughout the subscription term.
Ensure your business continuity with proactive support and essential software access for your Cisco DP20-12 platform.
What This Enables
Access to Expert Technical Support
Access to Cisco's Technical Assistance Center (TAC) provides rapid troubleshooting and issue resolution. This ensures that any operational disruptions are addressed quickly, minimizing impact on business productivity.
mission-critical systems, business continuity planning, IT resource optimization, risk mitigation
Coverage for Software Updates and Upgrades
Entitlement to all software updates, upgrades, and new feature releases keeps your DP20-12 platform current. This ensures optimal performance, security patches, and access to the latest capabilities without additional licensing costs.
security posture management, technology lifecycle management, operational efficiency, compliance adherence
Protection Against Hardware Failures
Coverage for hardware issues, including replacement services, safeguards against unexpected equipment failures. This minimizes costly downtime and ensures the continued availability of your network infrastructure.
asset lifecycle management, operational uptime assurance, capital expenditure planning, risk management
Key Features
24x7x365 Technical Assistance Center (TAC) Support
Receive immediate expert assistance from Cisco engineers to resolve critical issues, reducing downtime and maintaining business operations.
Software Updates and Upgrades
Stay current with the latest software versions, ensuring enhanced security, performance, and access to new features without additional purchase.
Hardware Replacement Service
Minimize disruption from hardware failures with timely replacement of defective components, ensuring continuous network availability.
3-Year Subscription Term
Provides predictable budgeting and long-term assurance of support and software access for your critical DP20-12 platform.
Cisco Gold Support Level
Access to Cisco's highest level of support, offering advanced technical expertise and rapid response times for critical network infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their trading platforms and customer data, making continuous support and timely software updates critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare organizations must maintain uninterrupted access to patient data and critical systems, necessitating reliable hardware support and software updates to meet strict regulatory compliance like HIPAA.
Manufacturing & Industrial
Industrial environments rely on stable network performance for production lines and logistics, where downtime can lead to significant financial losses, making proactive support and hardware assurance essential.
Government & Public Sector
Government agencies often operate under strict security mandates and require long-term support for their IT infrastructure to ensure continuity of public services and data protection.
Frequently Asked Questions
What is the Cisco ERT Gold Protection Package?
It is a 3-year subscription service from Cisco that provides comprehensive support, software entitlements, and hardware protection for specific Cisco platforms like the DP20-12. It ensures continuous operation and access to the latest features and security updates.
What does 'ERT' stand for in this context?
ERT typically refers to 'Electronic Return Transfer' or similar terms related to the delivery and management of electronic licenses and support contracts. In this package, it signifies the digital delivery and management of the Gold Protection services.
What is the difference between Gold and other Cisco support levels?
Gold support is Cisco's premier service offering, providing the highest level of technical support, including 24x7x365 access to TAC, faster response times, and often more advanced service options compared to Silver or Bronze levels.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.