Cisco ERT Gold Protection Package for DP20-4
This 5-year Cisco Gold Protection Package provides essential support and entitlements for your DP20-4 platform, ensuring operational continuity and access to critical software updates.
- Extended Support: 5-year coverage for your Cisco DP20-4 platform.
- Software Entitlements: Access to the latest software releases and features.
- Proactive Protection: Safeguard against operational disruptions and compliance gaps.
- Expert Assistance: Entitlement to timely technical support from Cisco.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a 5-year subscription service designed to maintain the optimal performance and security of your Cisco DP20-4 platform. It includes essential software subscriptions, advanced hardware support, and access to expert technical assistance, ensuring your critical infrastructure remains operational and up-to-date.
This package is ideal for businesses that rely on their IT infrastructure for daily operations and require uninterrupted service. It supports IT Managers and IT Professionals in maintaining compliance, managing software lifecycles, and minimizing the risk of downtime, fitting seamlessly into existing network environments.
- Continuous Software Access: Stay current with the latest Cisco software releases and feature enhancements.
- Advanced Hardware Support: Receive timely replacement or repair for covered hardware components.
- 24x7 Technical Assistance: Access expert Cisco support for troubleshooting and issue resolution.
- Compliance Assurance: Maintain adherence to security standards and regulatory requirements.
- Operational Stability: Minimize downtime and ensure business continuity with proactive support.
This 5-year Gold Protection Package offers SMB and mid-market teams enterprise-grade support and software access, simplifying IT management and reducing operational risk.
What This Enables
Continuous Software Access and Updates
Enable teams to always operate with the latest features and security patches for their Cisco DP20-4 platform. Streamline the process of software lifecycle management and reduce the risk of vulnerabilities.
organizations with critical uptime requirements, businesses managing sensitive data, companies with regular compliance audits, environments requiring advanced network features
Proactive Hardware Support and Replacement
Coverage for hardware failures ensures minimal disruption to business operations. Protection against unexpected hardware issues maintains network availability and prevents costly emergency repairs.
businesses with centralized IT infrastructure, companies operating in remote locations, environments with high hardware utilization, organizations with strict service level agreements
Expert Technical Assistance and Troubleshooting
Entitlement to timely expert support resolves complex technical issues efficiently. Access to Cisco engineers minimizes downtime and accelerates problem resolution for critical network components.
teams managing complex network architectures, organizations with limited in-house IT expertise, businesses requiring 24x7 operational support, environments with specialized Cisco hardware
Key Features
Software Subscription (SUS, EAAF, EAU)
Gain access to the latest software releases, feature enhancements, and security updates for your Cisco DP20-4 platform, ensuring optimal performance and security.
5-Year Term
Provides long-term predictability for support costs and ensures continuous protection and access to resources for an extended period.
Gold Support Level
Offers advanced hardware replacement and 24x7 access to expert technical assistance, minimizing downtime and accelerating issue resolution.
Cisco Platform Support
Ensures your specific Cisco DP20-4 platform is maintained with vendor-approved services and software, safeguarding your investment.
Operational Continuity
Minimizes the risk of business interruption by providing reliable support and timely access to necessary software and hardware resources.
Industry Applications
Finance & Insurance
This sector requires high availability and robust security to protect sensitive financial data and maintain customer trust, making continuous support and software updates critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare organizations must adhere to strict data privacy regulations like HIPAA, necessitating secure and reliable IT infrastructure supported by up-to-date software and prompt technical assistance to ensure patient care continuity.
Manufacturing & Industrial
These operations often rely on interconnected systems for production and logistics, where downtime can lead to significant financial losses, making proactive support and hardware replacement essential for maintaining operational efficiency.
Government & Public Sector
Government agencies require secure, reliable, and compliant IT systems to deliver essential services, benefiting from long-term support contracts that ensure system integrity and data protection against evolving threats.
Frequently Asked Questions
What is the Cisco ERT Gold Protection Package?
It is a 5-year subscription service from Cisco that bundles software entitlements and advanced support for specific hardware platforms like the DP20-4. It ensures you have access to software updates and expert technical assistance.
What does 'Gold Protection' typically include?
Gold Protection generally offers 24x7 access to technical support, advanced hardware replacement (often with a next-business-day commitment), and access to software updates and upgrades.
What is the benefit of a 5-year term?
A 5-year term provides budget predictability and ensures continuous coverage for your critical hardware and software for an extended period, avoiding potential lapses in support or unexpected renewal costs.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.