Cisco ERT Gold Protection Package for DP20-2 - 1 Year Subscription
This 1-year Cisco Gold Protection subscription ensures your DP20-2 platform receives continuous support, critical software updates, and extended access to essential features.
- Continuous Support: Access to Cisco technical experts for timely issue resolution and guidance.
- Software Updates: Entitlement to the latest software releases, patches, and security fixes.
- Extended Access: Coverage for advanced features and capabilities that enhance platform functionality.
- Operational Assurance: Protection against unforeseen issues and proactive maintenance for uninterrupted service.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a 1-year subscription service designed to provide comprehensive support and advanced capabilities for your Cisco DP20-2 platform. It includes Software Support (SUS), Extended Access to Features (EAAF), and Extended Access to Updates (EAU), ensuring your environment remains secure, up-to-date, and fully functional.
This subscription is ideal for businesses that rely on their IT infrastructure for daily operations and require a high level of service assurance. IT Managers and IT Professionals in SMB and mid-market companies utilize this package to maintain optimal performance, mitigate risks, and ensure compliance without the overhead of enterprise-level dedicated resources.
- Software Support (SUS): Provides access to Cisco's technical support for troubleshooting and issue resolution.
- Extended Access to Features (EAAF): Unlocks advanced functionalities and features of the DP20-2 platform.
- Extended Access to Updates (EAU): Ensures you receive all software updates and patches for enhanced security and performance.
- 1-Year Term: Offers a defined period of continuous coverage and access to services.
- Subscription Billing: Predictable recurring costs for easier budget management.
This Cisco Gold Protection subscription is the smart choice for SMB and mid-market teams seeking enterprise-grade support and feature access for their critical IT platforms.
What This Enables
Continuous Access to Software Updates
Enable teams to maintain the highest level of security and performance by automatically receiving all software updates and patches. This ensures your platform is protected against emerging threats and benefits from the latest feature enhancements.
cloud-managed environments, on-premises deployments, hybrid IT infrastructure, virtualized systems
Proactive Technical Support
Streamline issue resolution by providing IT staff with direct access to Cisco's expert technical support resources. This ensures rapid response times and efficient troubleshooting for any operational challenges.
business-critical applications, core network infrastructure, multi-site operations, remote workforce support
Enhanced Platform Functionality
Automate the unlocking of advanced features and capabilities that can improve operational efficiency and expand the platform's utility. This allows your team to leverage the full potential of your Cisco investment.
data-intensive workloads, advanced analytics platforms, integrated security solutions, scalable network architectures
Key Features
Software Support (SUS)
Provides access to Cisco's technical assistance center for timely issue resolution and expert guidance.
Extended Access to Features (EAAF)
Unlocks advanced functionalities and capabilities, enhancing the platform's performance and utility.
Extended Access to Updates (EAU)
Ensures you receive all software updates, patches, and security fixes for optimal system health.
1-Year Subscription Term
Offers a defined period of continuous coverage, simplifying budget planning and ensuring consistent service.
Cisco Gold Protection
Represents a high tier of support and service from Cisco, ensuring reliability and access to premium resources.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their trading platforms and customer data, making continuous support and timely updates critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare providers must maintain strict compliance with regulations like HIPAA, necessitating secure, up-to-date systems and reliable access to support for patient care systems.
Manufacturing & Industrial
Industrial operations depend on stable and secure network infrastructure for production lines and logistics, where downtime can lead to significant financial losses and safety risks.
Government & Public Sector
Government agencies require secure and reliable IT systems to deliver essential services, often facing stringent security mandates and the need for long-term support and maintenance.
Frequently Asked Questions
What is Cisco ERT Gold Protection?
Cisco ERT Gold Protection is a premium support package that provides Software Support (SUS), Extended Access to Features (EAAF), and Extended Access to Updates (EAU) for your Cisco hardware and software.
What does SUS, EAAF, and EAU mean?
SUS provides technical support. EAAF grants access to advanced platform features. EAU ensures you receive all software updates and patches.
How long is the subscription term?
This specific package is for a 1-year subscription term.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.