Cisco ERT Gold Protection Package for DP20-2 - 5 Year Subscription
This 5-year Cisco ERT Gold Protection Package provides essential support and software entitlements for your DP20-2 platform, ensuring operational continuity and access to critical updates.
- Access to Software Updates: Entitlement to the latest software releases and patches for enhanced security and functionality.
- Coverage for Technical Issues: Guaranteed access to Cisco's expert technical support for rapid issue resolution.
- Protection Against Downtime: Proactive support and timely updates minimize the risk of system outages and performance degradation.
- Entitlement to Advanced Services: Includes access to specific advanced services that enhance platform capabilities and management.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a comprehensive 5-year subscription service designed to maintain the optimal performance and security of your Cisco DP20-2 platform. It bundles essential support, software entitlements, and advanced services to ensure your infrastructure remains up-to-date and resilient.
This package is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who rely on their Cisco infrastructure for critical business operations. It integrates directly into your existing network environment, providing a crucial layer of ongoing support and feature access without the need for extensive internal resources.
- Extended Support Term: 5 years of continuous access to Cisco's premier support services.
- Software Subscription (SUS): Includes access to all software updates, upgrades, and new releases.
- Enhanced Access & Analytics (EAAF): Provides advanced features for deeper visibility and control over your network.
- Enhanced Access & Analytics - User (EAU): Entitles users to advanced analytics and management capabilities.
- Platform Specific: Tailored for the Cisco DP20-2 platform, ensuring compatibility and optimal performance.
Ensure your Cisco DP20-2 platform is always protected and performing optimally with this 5-year Gold Protection subscription.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the latest security patches and feature enhancements for their Cisco DP20-2 platform. This ensures the system remains protected against emerging threats and operates with optimal functionality.
network infrastructure, security posture management, operational continuity, IT asset lifecycle management
Continuous Expert Technical Support
Streamline issue resolution by providing IT staff with direct access to Cisco's expert support engineers. This reduces mean time to repair and minimizes the impact of technical challenges on business operations.
mission critical systems, IT operational efficiency, risk mitigation, business process automation
Enhanced Platform Visibility and Control
Automate the monitoring and analysis of network performance and security events through advanced access and analytics features. This empowers IT teams to proactively identify and address potential issues before they affect users.
data center operations, network performance monitoring, security incident response, IT resource optimization
Key Features
Software Subscription (SUS)
Ensures access to all software updates, upgrades, and new releases, keeping your platform secure and feature-rich.
Enhanced Access and Analytics (EAAF)
Provides deeper insights into network performance and security, enabling proactive management and faster troubleshooting.
Enhanced Access and Analytics User (EAU)
Grants users entitlement to advanced analytics tools, improving decision-making and operational efficiency.
5-Year Term
Offers long-term peace of mind and predictable costs for essential support and software entitlements.
Cisco Gold Support
Guarantees access to Cisco's highest level of technical support for rapid and effective issue resolution.
Industry Applications
Finance & Insurance
Ensures compliance with strict regulatory requirements and maintains high availability for critical financial transactions and data processing.
Healthcare & Life Sciences
Guarantees the uptime and security of patient data systems, essential for regulatory compliance like HIPAA and uninterrupted medical operations.
Manufacturing & Industrial
Maintains the reliability of operational technology (OT) and IT systems that control production lines and logistics, preventing costly manufacturing delays.
Government & Public Sector
Provides secure and reliable IT infrastructure necessary for delivering essential public services and protecting sensitive citizen data.
Frequently Asked Questions
What is the Cisco ERT Gold Protection Package?
It is a 5-year subscription service that bundles software updates, advanced analytics, and expert technical support for your Cisco DP20-2 platform. It ensures your system remains secure, up-to-date, and operational.
What does 'SUS, EAAF, EAU' mean?
SUS stands for Software Subscription, providing access to software updates. EAAF and EAU refer to Enhanced Access and Analytics features, offering deeper insights and control over your platform's performance and security.
Who is this package for?
This package is designed for businesses, particularly SMB and mid-market companies, that use the Cisco DP20-2 platform and require continuous support, software updates, and advanced management capabilities to ensure operational stability and security.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.