Cisco ERT Gold Protection Package for DP20-8 - 1 Year
This Cisco Gold Protection Package provides one year of essential support and software entitlements for your DP20-8 platform, ensuring continuous operation and access to critical updates.
- Extended Service Contract: Coverage for 1 year, ensuring your critical infrastructure remains operational and supported.
- Software Updates & Access: Entitlement to software subscriptions, advanced features, and essential bug fixes for optimal performance.
- Technical Support: Access to Cisco's expert technical assistance for rapid issue resolution and guidance.
- Proactive Protection: Safeguards against potential hardware failures and software vulnerabilities, minimizing downtime risk.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a one-year subscription service designed to maintain the operational integrity and feature set of your Cisco DP20-8 platform. It bundles essential support, software entitlements, and advanced services to ensure your network infrastructure performs optimally and remains compliant.
This package is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who rely on their Cisco hardware for core business functions. It integrates directly with your existing DP20-8 deployment, providing a critical layer of ongoing support and access to the latest software capabilities without the overhead of enterprise-level management.
- Continuous Software Access: Stay current with the latest software releases, feature enhancements, and security patches.
- Hardware Support: Provides access to necessary hardware replacement and repair services.
- Technical Expertise: Gain entitlement to Cisco's advanced technical support for troubleshooting and issue resolution.
- Operational Continuity: Minimizes the risk of downtime through proactive maintenance and rapid response.
- Compliance Assurance: Helps maintain regulatory compliance by ensuring your systems are up-to-date and supported.
Ensure your Cisco DP20-8 platform operates at peak performance with this essential 1-year Gold Protection Package, designed for reliable business continuity.
What This Enables
Hardware Failure and Replacement Coverage
Coverage for unexpected hardware malfunctions or failures within the DP20-8 platform. This ensures rapid replacement or repair, minimizing extended periods of network disruption for your business operations.
mission-critical systems, business continuity planning, IT asset lifecycle management, operational risk mitigation
Software Updates and Feature Access
Entitlement to all software subscriptions, including new feature releases, performance enhancements, and critical security patches for the DP20-8. This keeps your platform secure and capable of meeting evolving business demands.
technology modernization, security posture management, application performance optimization, regulatory compliance adherence
Advanced Technical Support Access
Access to Cisco's expert technical assistance for troubleshooting complex issues and receiving guidance on configuration or best practices. This ensures your IT team can resolve problems efficiently and maintain optimal system performance.
IT operational efficiency, incident response management, network performance tuning, knowledge gap mitigation
Key Features
1-Year Subscription Term
Provides a defined period of continuous support and access, simplifying budget planning and ensuring consistent protection for your DP20-8 platform.
Software Subscription (SUS)
Grants access to the latest software releases, bug fixes, and feature enhancements, keeping your platform up-to-date and secure.
Advanced Feature Access (EAAF)
Unlocks advanced capabilities and functionalities within the DP20-8 software, enabling more sophisticated network operations and services.
Advanced Services Entitlement (EAU)
Provides entitlement to advanced support services, ensuring expert assistance is available when needed to resolve complex technical issues.
Cisco Gold Protection
Offers a high level of support and service, including hardware replacement and advanced technical resources, to minimize downtime and ensure operational continuity.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for transaction processing and sensitive data, making continuous support and up-to-date software critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare providers depend on reliable network infrastructure for patient care systems and data management, necessitating uninterrupted service and rapid support to meet stringent uptime and regulatory requirements like HIPAA.
Manufacturing & Industrial
Industrial operations rely on stable network connectivity for automation and control systems, where downtime can lead to significant production losses, making proactive support and timely updates essential for efficiency.
Government & Public Sector
Government agencies often manage critical infrastructure and sensitive data, requiring secure, reliable, and continuously supported systems to ensure public service delivery and data integrity.
Frequently Asked Questions
What is the Cisco ERT Gold Protection Package?
It is a one-year subscription service from Cisco that bundles essential support, software entitlements, and advanced services for specific Cisco platforms like the DP20-8. It ensures your hardware and software are maintained, updated, and supported.
What does 'ERT' stand for in this context?
ERT typically refers to 'Enhanced Response Time' or similar service level agreements within Cisco's support offerings, indicating a commitment to faster issue resolution.
What is the difference between SUS, EAAF, and EAU?
SUS (Software Subscription) provides access to software updates. EAAF (Enhanced Advanced Feature Access) unlocks advanced software capabilities. EAU (Enhanced Advanced Services) grants entitlement to premium support services and faster response times.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.