Cisco ERT Gold Protection Package for DP20-8 - 5 Year Subscription
This 5-year Cisco Gold Protection Package subscription provides essential support and software entitlements for your DP20-8 platform, ensuring uninterrupted operation and access to the latest features.
- Extended Support: Access to Cisco technical experts and advanced hardware replacement for critical issues.
- Software Entitlements: Coverage for software updates, upgrades, and new feature releases to maintain optimal performance.
- Compliance Assurance: Ensures your network infrastructure adheres to the latest security patches and regulatory requirements.
- Operational Continuity: Minimizes downtime risk with proactive support and timely issue resolution for your core systems.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a comprehensive 5-year subscription service designed to safeguard your Cisco DP20-8 platform. It bundles essential support, software updates, and advanced services to ensure your critical network infrastructure remains operational, secure, and up-to-date.
This package is ideal for SMB and mid-market organizations that rely on their IT infrastructure for daily operations. It provides IT Managers and IT Professionals with the peace of mind that comes from having expert Cisco support readily available, minimizing potential disruptions and maximizing the return on their technology investment.
- 24x7x4 Advanced Hardware Replacement: Expedited replacement of faulty hardware within four hours.
- Software Support: Access to software updates, patches, and new releases for enhanced functionality and security.
- Technical Support: Direct access to Cisco TAC engineers for troubleshooting and issue resolution.
- Service Entitlements: Includes features like Smart Net Total Care and Extended Access to Software (EAAF/EAU).
- Subscription Term: A fixed 5-year term provides predictable budgeting and long-term protection.
Ensure your critical Cisco infrastructure is protected with predictable costs and expert support, allowing your business to focus on growth.
What This Enables
Continuous Hardware Support and Replacement
Access to advanced hardware replacement ensures that faulty components are replaced rapidly, often within hours. This minimizes operational disruption and maintains network availability for critical business functions.
organizations with critical uptime requirements, businesses with limited on-site IT staff, environments with high hardware utilization, companies needing predictable replacement cycles
Timely Software Updates and Security Patches
Entitlement to software updates and security patches keeps your DP20-8 platform protected against emerging threats. This ensures compliance with industry regulations and maintains optimal system performance.
businesses operating in regulated industries, organizations prioritizing cybersecurity, companies managing sensitive data, environments requiring regular system optimization
Expert Technical Assistance and Troubleshooting
Coverage for direct access to Cisco Technical Assistance Center (TAC) engineers provides expert help for complex issues. This accelerates problem resolution and reduces the burden on internal IT teams.
teams lacking specialized Cisco expertise, organizations needing rapid issue diagnosis, businesses requiring 24x7 support availability, companies managing complex network configurations
Key Features
24x7x4 Advanced Hardware Replacement
Minimizes downtime by ensuring critical hardware is replaced within four hours of a confirmed failure.
Software Updates and Upgrades
Keeps your platform secure and performing optimally with access to the latest Cisco software releases and patches.
Direct Access to Cisco TAC
Provides expert technical support to quickly resolve complex issues, reducing internal IT workload.
Smart Net Total Care (SNTC) Integration
Offers advanced diagnostics, inventory tracking, and security vulnerability information for better network management.
5-Year Subscription Term
Provides long-term protection and predictable costs, simplifying IT budget management.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security to protect sensitive data and comply with strict regulations like PCI DSS and SOX.
Healthcare & Life Sciences
Healthcare providers must maintain continuous operations for patient care and adhere to HIPAA regulations, demanding reliable network infrastructure and timely security updates.
Manufacturing & Industrial
Industrial operations depend on stable and secure networks for production control and supply chain management, where downtime can lead to significant financial losses.
Legal & Professional Services
Law firms and professional services organizations handle confidential client information and require uninterrupted access to systems to meet client demands and deadlines.
Frequently Asked Questions
What is the Cisco ERT Gold Protection Package?
The Cisco ERT Gold Protection Package is a subscription service that provides comprehensive support and software entitlements for your Cisco DP20-8 platform over a 5-year term. It includes hardware replacement, software updates, and expert technical assistance.
What does 'ERT GOLD PROTECTION PKG (SUS, EAAF, EAU)' mean?
ERT stands for Enhanced Remote Technical support. GOLD PROTECTION signifies a high level of service. SUS indicates a subscription model. EAAF (Extended Access to Software Features) and EAU (Extended Access to Updates) mean you receive ongoing access to software enhancements and updates.
How does this package benefit my business?
This package benefits your business by ensuring high availability of your network infrastructure, protecting against security threats with timely updates, and providing predictable support costs. It minimizes downtime and allows your IT team to focus on strategic initiatives.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.