Cisco ERT Gold Protection Package for DP6-5
This 5-year Cisco Gold Protection Package ensures your DP6-5 platform receives premium support, software updates, and advanced services to maintain peak operational performance.
- Continuous Operation: Coverage for hardware failures and software issues to minimize downtime.
- Expert Support: Access to Cisco TAC for timely issue resolution and technical assistance.
- Software Access: Entitlement to the latest software releases, patches, and feature enhancements.
- Proactive Protection: Protection against emerging threats and vulnerabilities with updated security features.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a comprehensive 5-year subscription service designed to safeguard your DP6-5 platform. It provides essential support, software entitlements, and advanced services, ensuring your critical infrastructure remains operational and up-to-date.
This package is ideal for IT Managers and IT Professionals within SMB and mid-market organizations who rely on their Cisco DP6-5 for core business functions. It integrates directly with your existing Cisco hardware and software environment, offering peace of mind and predictable operational costs.
- 24x7x4 Advanced Hardware Replacement: Expedited replacement of faulty hardware components.
- Software Support: Access to Cisco Technical Assistance Center (TAC) for software-related issues.
- Smart Net Total Care: Entitlement to software updates, upgrades, and access to Cisco's knowledge base.
- Service Level Agreements: Guaranteed response times for critical issues.
- Extended Coverage: Five years of continuous protection and support for your investment.
This 5-year Gold Protection Package is the optimal choice for SMB and mid-market teams seeking reliable, enterprise-grade support for their Cisco DP6-5 platform.
What This Enables
Continuous Hardware Availability
Coverage for hardware failures and component malfunctions on the DP6-5 platform. This ensures rapid replacement and minimizes extended operational downtime, maintaining business continuity.
mission-critical systems, high-availability environments, business-critical infrastructure
Timely Software Updates and Patches
Entitlement to the latest software releases, security patches, and feature enhancements for the DP6-5. This keeps your platform secure, compliant, and performing optimally against evolving threats and business needs.
regulated environments, security-conscious operations, performance-sensitive deployments
Access to Expert Technical Support
Protection against unexpected software bugs or configuration issues with access to Cisco's Technical Assistance Center (TAC). This provides expert guidance and rapid resolution for complex technical challenges.
complex IT environments, multi-vendor networks, specialized application support
Key Features
24x7x4 Advanced Hardware Replacement
Minimizes downtime by providing replacement hardware within four hours for critical issues, ensuring business continuity.
Software Support (SUS)
Access to Cisco TAC for software issues and bug fixes, ensuring your platform operates reliably.
Essential Application and Content Enablement (EAAF)
Provides access to essential software features and content updates, enhancing platform capabilities.
Essential Application and Content Upgrade (EAU)
Ensures you can upgrade to newer versions of software and content, keeping your platform current.
Five-Year Subscription Term
Offers long-term protection and predictable costs, simplifying IT management and budgeting.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their trading platforms and customer data, making continuous support and timely software updates critical for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare organizations handle sensitive patient data and rely on uninterrupted access to systems for patient care, necessitating advanced support and protection against downtime and security threats.
Manufacturing & Industrial
Industrial operations depend on the consistent performance of their IT infrastructure for production lines and supply chain management, where any downtime can lead to significant financial losses.
Retail & Hospitality
Retail and hospitality businesses need reliable systems for point-of-sale, inventory management, and customer service, where service disruptions can directly impact revenue and customer satisfaction.
Frequently Asked Questions
What is Cisco ERT Gold Protection?
Cisco ERT Gold Protection is a premium support package that provides advanced hardware replacement, software support, and access to expert technical assistance for your Cisco devices. This specific package is for the DP6-5 platform and includes SUS, EAAF, and EAU services for five years.
What does 'SUS, EAAF, EAU' mean?
SUS stands for Software Support, providing access to software updates and technical assistance. EAAF (Essential Application and Content Enablement) and EAU (Essential Application and Content Upgrade) refer to services that enable and allow upgrades for specific applications and content related to your platform.
Who is this package for?
This package is designed for businesses, particularly SMB and mid-market companies, that rely on their Cisco DP6-5 platform for critical operations and require a high level of support and continuous access to software updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.