Cisco ERT Gold Protection Package for DP60-20 - 3 Year Subscription
This 3-year Cisco ERT Gold Protection package provides essential support and entitlements for your DP60-20 platform, ensuring business continuity and access to critical features.
- Extended Support: Access to Cisco's expert technical support for critical issue resolution.
- Software Updates: Coverage for software updates and patches to maintain optimal performance and security.
- Hardware Replacement: Protection against hardware failures with timely replacement services.
- Entitlement to Features: Continued access to advanced features and capabilities included in the Gold tier.
Product Overview
Product Overview
The Cisco ERT Gold Protection Package is a 3-year subscription service designed to safeguard your investment in the DP60-20 platform. It bundles essential support elements, including technical assistance, software updates, and hardware replacement, to ensure uninterrupted operation and access to the latest features.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who rely on their Cisco infrastructure for core business functions. It integrates directly with your existing DP60-20 deployment, providing a critical layer of operational resilience and feature enablement without requiring extensive in-house resources.
- 3-Year Subscription: Predictable operational expense for extended platform support.
- Gold Protection Tier: Access to Cisco's highest level of support services.
- Software & Hardware Coverage: Ensures both software integrity and hardware reliability.
- Proactive Updates: Stay current with the latest security patches and feature enhancements.
- Business Continuity: Minimizes downtime risk through rapid issue resolution and replacement.
This 3-year Gold Protection subscription offers SMB and mid-market teams enterprise-grade support for their Cisco DP60-20, ensuring operational stability and access to advanced capabilities.
What This Enables
Continuous Platform Operation and Uptime
Access to Cisco's expert technical support ensures rapid resolution of critical issues, minimizing operational downtime. Coverage for hardware replacement guarantees that any failed components are replaced promptly, maintaining system availability.
businesses with critical uptime requirements, organizations running essential business applications, companies with limited on-site IT expertise, environments requiring high availability.
Software Currency and Security
Entitlement to software updates and patches keeps your DP60-20 platform running the latest, most secure versions. This proactive approach protects against emerging threats and ensures access to new features that enhance performance.
organizations prioritizing cybersecurity, businesses needing to meet compliance standards, companies seeking to optimize system performance, environments with regular software updates.
Predictable Support Costs
This 3-year subscription provides a fixed cost for essential support services, simplifying budgeting and financial planning. It protects against unexpected expenses related to critical hardware failures or complex software issues.
companies with fixed IT budgets, businesses seeking cost predictability, organizations managing multiple IT assets, finance departments requiring clear expense tracking.
Key Features
3-Year Subscription Term
Provides long-term peace of mind and predictable operational expenses for critical platform support.
Cisco ERT Gold Support
Grants access to Cisco's highest level of technical assistance and expertise for rapid issue resolution.
Software Updates and Patches (SUS, EAU)
Ensures your platform is running the latest, most secure software versions, protecting against vulnerabilities.
Hardware Replacement (EAAF)
Guarantees timely replacement of faulty hardware components, minimizing costly downtime.
Enhanced Access and Availability (EAAF)
Contributes to maintaining high system availability and performance through dedicated support resources.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security to protect sensitive data and comply with strict regulations, making continuous support and timely updates essential for their Cisco platforms.
Healthcare & Life Sciences
Healthcare organizations depend on reliable IT systems for patient care and data management, necessitating uninterrupted service and adherence to compliance standards like HIPAA, which this support package helps ensure.
Manufacturing & Industrial
Industrial operations rely on stable and secure network infrastructure for production and logistics, where system downtime can lead to significant financial losses and operational disruptions.
Legal & Professional Services
Law firms and professional services companies handle confidential client data and require consistent access to their IT systems to maintain productivity and meet client deadlines, making platform reliability critical.
Frequently Asked Questions
What is Cisco ERT Gold Protection?
Cisco ERT Gold Protection is a subscription service that provides enhanced remote support, software updates, and hardware replacement for Cisco products. It ensures your systems remain operational, secure, and up-to-date.
What does the 3-year term mean for my business?
A 3-year term offers extended coverage and predictable costs for your support needs. It ensures your DP60-20 platform is protected for an extended period, reducing the risk of unexpected expenses and operational disruptions.
Who is this package intended for?
This package is designed for businesses, specifically IT Managers and IT Professionals within SMB and mid-market companies, who use Cisco DP60-20 for their own IT operations and require reliable support and maintenance.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.