Cisco ERT Silver Protection Package for DP220-120
This Cisco ERT Silver Protection Package provides essential support and services for your DP220-120 device over a three-year subscription term.
- Access to: Expert technical support for rapid issue resolution and minimized downtime.
- Coverage for: Hardware and software issues, ensuring your network infrastructure remains operational.
- Protection against: Unexpected service disruptions that could impact business continuity.
- Entitlement to: Software updates and bug fixes, maintaining optimal performance and security.
Product Overview
Product Overview
The Cisco ERT SILVER PROTECTION PKG FOR DP220-120 3Y SUBR is a subscription-based service offering that provides a defined level of support and protection for your Cisco DP220-120 device. This package ensures you receive timely technical assistance, hardware replacement, and software updates for a three-year period, safeguarding your investment and operational continuity.
This service is designed for businesses that rely on their Cisco networking equipment for daily operations. IT Managers and IT Professionals in SMB and mid-market companies will find this subscription crucial for maintaining network stability, ensuring compliance, and avoiding costly downtime associated with hardware failures or software glitches.
- 3-Year Subscription: Provides predictable budgeting and continuous coverage for an extended period.
- Silver Support Level: Offers a specific tier of technical assistance and hardware support.
- Device Specific: Tailored protection for the Cisco DP220-120 platform.
- Software Updates: Ensures access to the latest firmware and patches for security and performance.
- Hardware Replacement: Expedited replacement of faulty hardware to reduce operational impact.
This Cisco subscription is the ideal choice for SMB and mid-market organizations seeking reliable, long-term support for their critical network infrastructure.
What This Enables
Continuous Hardware Support and Replacement
Coverage for hardware malfunctions, ensuring timely replacement of defective components. This minimizes extended periods of network disruption and maintains business operations.
organizations with critical network uptime requirements, businesses with limited on-site IT expertise, companies operating in remote locations, environments with high hardware utilization.
Access to Expert Technical Assistance
Entitlement to expert technical support for troubleshooting and issue resolution. This provides your IT team with the resources needed to quickly address complex problems and maintain network performance.
teams managing complex network configurations, businesses requiring rapid response to IT incidents, organizations with specialized IT skill gaps, environments with strict service level agreements.
Software Maintenance and Updates
Protection against performance degradation and security vulnerabilities through access to software updates and bug fixes. This ensures your Cisco DP220-120 operates with the latest enhancements and security patches.
organizations prioritizing network security, businesses adhering to regulatory compliance standards, environments with evolving IT needs, companies seeking to optimize device performance.
Key Features
3-Year Subscription Term
Provides long-term peace of mind and predictable budgeting for essential network support.
Silver Support Level
Ensures access to a defined tier of technical assistance and hardware services for critical issues.
Cisco DP220-120 Specific
Tailored support and protection designed for the specific features and requirements of your Cisco DP220-120 platform.
Software Updates and Bug Fixes
Keeps your device running optimally and securely with the latest software enhancements.
Hardware Replacement Service
Expedites the replacement of faulty hardware, reducing the impact of failures on your operations.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their networks to protect sensitive data and ensure continuous trading operations, making reliable support critical.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network access for patient care systems and data management, where downtime can have severe consequences for patient safety and regulatory compliance.
Manufacturing & Industrial
Industrial operations rely on network connectivity for production lines, automation, and supply chain management, where any disruption can lead to significant production losses and delays.
Legal & Professional Services
Law firms and professional services companies handle confidential client data and require constant access to case management systems and communication tools, making network stability paramount.
Frequently Asked Questions
What is Cisco ERT Silver Protection?
Cisco ERT Silver Protection is a subscription service that provides technical support, software updates, and hardware replacement for your Cisco devices over a specified term. It ensures your network infrastructure remains operational and secure.
What does 'ERT' stand for?
ERT typically stands for 'Enhanced Remote Technical' support or a similar designation indicating a level of service provided by Cisco.
How long is the subscription term?
This specific package is for a three-year subscription term, providing continuous coverage for that duration.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.