Cisco ERT Silver Protection Package for DP400-160 - 1 Year
This 1-year Cisco ERT Silver Protection Package provides essential support and entitlement for your DP400-160 platform, ensuring operational continuity.
- Enhanced Support: Access to expert technical assistance for rapid issue resolution.
- Software Updates: Entitlement to critical software updates and patches for security and performance.
- Hardware Coverage: Protection against hardware failures with defined service levels.
- Compliance Assurance: Maintain regulatory compliance through up-to-date software and support.
Product Overview
Product Overview
The Cisco ERT Silver Protection Package is a 1-year subscription service designed to provide essential support and entitlements for the Cisco DP400-160 platform. It includes access to technical support, software updates, and hardware coverage, ensuring your critical infrastructure remains operational and secure.
This package is ideal for businesses, including IT Managers and IT Professionals within SMB and mid-market organizations, who rely on the Cisco DP400-160 for their core operations. It integrates directly with your existing Cisco hardware, providing a safety net against disruptions and ensuring you have the resources needed to maintain peak performance.
- 1-Year Subscription: Provides predictable budgeting and continuous coverage for a defined term.
- Silver Level Support: Offers a defined level of technical assistance and service response times.
- Software Entitlement: Grants access to necessary software updates, patches, and feature enhancements.
- Hardware Protection: Includes coverage for hardware issues, minimizing downtime risk.
- Platform Specific: Tailored for the Cisco DP400-160, ensuring compatibility and optimal performance.
This Cisco protection package offers SMB and mid-market teams the essential support and entitlements needed to keep their DP400-160 platform running smoothly and securely.
What This Enables
Access to Expert Technical Support
Access to Cisco's certified technical support engineers for troubleshooting and issue resolution. This ensures that any operational disruptions are addressed quickly, minimizing business impact.
organizations with critical uptime requirements, businesses managing complex network devices, teams needing rapid problem resolution, companies with limited in-house IT specialization
Entitlement to Software Updates and Patches
Entitlement to receive all necessary software updates, security patches, and minor feature releases for the DP400-160 platform. This keeps your system secure, compliant, and performing optimally.
businesses prioritizing cybersecurity, organizations subject to regulatory compliance, companies seeking to maintain peak system performance, environments with active threat landscapes
Protection Against Hardware Failures
Coverage for hardware failures on the DP400-160, providing a defined service level for repair or replacement. This mitigates the risk of extended downtime due to component malfunction.
companies with essential hardware infrastructure, businesses operating in demanding environments, organizations with strict uptime SLAs, sites with remote or difficult-to-access hardware
Key Features
1-Year Subscription Term
Provides predictable budgeting and continuous protection for a defined period, ensuring your investment is covered.
Silver Support Level
Offers a balanced level of technical assistance and service response, suitable for many business-critical operations.
Software Updates and Patches
Keeps your DP400-160 secure and performing optimally by providing access to the latest software releases.
Hardware Coverage
Minimizes downtime risk by ensuring that hardware failures are addressed within defined service parameters.
ERT (Enhanced Remote Support)
Enables efficient remote troubleshooting and issue resolution by Cisco experts.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security to protect sensitive data and maintain regulatory compliance, making continuous support and up-to-date software critical for their Cisco infrastructure.
Healthcare & Life Sciences
Healthcare organizations depend on reliable IT systems for patient care and data management, necessitating uninterrupted service and adherence to strict data privacy regulations like HIPAA.
Manufacturing & Industrial
Industrial operations rely on stable network performance for production lines and logistics, where downtime can lead to significant financial losses and operational disruptions.
Government & Public Sector
Government agencies must ensure the security and continuity of their IT services to provide essential public functions, often operating under strict procurement and support mandates.
Frequently Asked Questions
What is the Cisco ERT Silver Protection Package?
It is a 1-year subscription service from Cisco that provides technical support, software updates, and hardware coverage for specific Cisco platforms like the DP400-160.
What does 'Silver' level support entail?
Silver level support typically includes access to technical assistance during business hours and defined service response times for issues, along with software updates and hardware coverage.
What hardware does this package apply to?
Based on the MPN, this package is specifically for the Cisco DP400-160 platform.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.