Cisco ERT Silver Protection Package for DP20-12 - 5 Year Subscription
This 5-year Cisco ERT Silver Protection Package subscription ensures your DP20-12 platform remains operational and secure with essential support services.
- Extended Support: Access to Cisco technical experts for issue resolution and guidance.
- Software Updates: Entitlement to critical software updates and patches for enhanced security and performance.
- Hardware Replacement: Coverage for hardware failures, minimizing unexpected downtime.
- Peace of Mind: Proactive protection against operational disruptions and compliance risks.
Product Overview
Product Overview
The Cisco ERT Silver Protection Package is a 5-year subscription service designed to provide essential support and maintenance for your Cisco DP20-12 platform. It includes access to software updates, technical assistance, and hardware replacement, ensuring your critical infrastructure operates reliably.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who need to maintain the performance and security of their network infrastructure without the overhead of enterprise-level support contracts. It integrates directly with your existing Cisco DP20-12 deployment.
- Continuous Operation: Minimizes downtime through timely issue resolution and hardware support.
- Security Assurance: Access to software updates and patches to protect against emerging threats.
- Expert Assistance: Direct access to Cisco certified engineers for technical troubleshooting.
- Lifecycle Management: Predictable support costs over a 5-year term.
- Compliance Readiness: Helps maintain a secure and compliant IT environment.
Ensure your Cisco DP20-12 platform is always protected and performing optimally with this essential 5-year support subscription.
What This Enables
Continuous Platform Uptime and Performance
Enable teams to maintain consistent operational uptime for critical network functions. Streamline issue resolution with direct access to Cisco technical experts.
On-premises network infrastructure, core business operations, IT resource optimization, risk mitigation
Proactive Security and Software Updates
Automate the delivery of critical security patches and software updates for the DP20-12 platform. Protect against emerging cyber threats and maintain system integrity.
Network security posture, regulatory compliance, vulnerability management, IT asset lifecycle
Predictable Support and Maintenance Costs
Streamline budgeting with a fixed 5-year subscription for support and maintenance. Eliminate unexpected expenses associated with hardware failures or urgent technical needs.
IT operational expenditure, financial planning, long-term IT strategy, asset management
Key Features
5-Year Subscription Term
Provides long-term security and predictable costs for essential platform support.
Cisco Technical Assistance Center (TAC) Access
Ensures prompt resolution of technical issues by connecting with Cisco's expert engineers.
Software Updates and Bug Fixes
Keeps the DP20-12 platform secure and performing optimally by delivering necessary patches.
Hardware Replacement Service
Minimizes downtime by providing replacement hardware in case of failure.
ERT Silver Protection Level
Offers a defined level of service and support suitable for maintaining critical business operations.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their IT systems to meet strict regulatory compliance and protect sensitive data.
Healthcare & Life Sciences
Healthcare organizations depend on reliable network infrastructure for patient care systems and must adhere to HIPAA and other data privacy regulations.
Manufacturing & Industrial
Industrial operations rely on continuous network connectivity for production lines and supply chain management, where downtime can be extremely costly.
Legal & Professional Services
Law firms and professional services companies handle confidential client information and require secure, always-on IT systems to maintain client trust and operational efficiency.
Frequently Asked Questions
What is the Cisco ERT Silver Protection Package?
It is a 5-year subscription service from Cisco that provides essential support for your DP20-12 platform. This includes technical assistance, software updates, and hardware replacement to ensure operational continuity.
What hardware does this license apply to?
Based on the MPN, this license applies to the Cisco DP20-12 platform.
What is the billing model for this package?
This is a subscription-based service with a 5-year term, indicating a recurring billing model.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.