Cisco ERT Silver Protection Package for DP20-12
This Cisco ERT Silver Protection Package provides essential support and entitlement for your DP20-12 platform, ensuring operational continuity and access to critical services.
- Access to: Essential Cisco technical support for timely issue resolution.
- Coverage for: Continued operation and access to software updates and bug fixes.
- Protection against: Unexpected operational disruptions due to software or platform issues.
- Entitlement to: Cisco's standard support services for maintaining system integrity.
Product Overview
Product Overview
The Cisco ERT SILVER PROTECTION PKG (SUS, EAAF) FOR DP20-12 - OPS is a subscription-based platform licensing package designed to ensure the ongoing operational integrity and support for your Cisco DP20-12 deployment. It provides access to essential services that help maintain system performance and availability.
This package is ideal for IT Managers and IT Professionals within small to mid-market businesses who rely on their Cisco infrastructure for critical business operations. It fits into your existing IT environment by providing a layer of support and entitlement that complements your hardware and software investments, preventing costly downtime and ensuring compliance.
- Subscription-Based: Provides continuous access to support and services on a recurring basis.
- Platform Specific: Tailored for the Cisco DP20-12 platform, ensuring compatibility and optimized support.
- Essential Entitlements: Unlocks critical support features and software entitlements for operational stability.
- Operational Continuity: Helps minimize downtime and maintain business operations through reliable support.
- Compliance Assurance: Supports adherence to operational standards by ensuring access to necessary updates and fixes.
This Cisco protection package offers SMB and mid-market teams the essential support needed to maintain their critical IT infrastructure without the overhead of enterprise-level contracts.
What This Enables
Maintain Operational Uptime
Enable teams to ensure their Cisco DP20-12 platform remains online and functional. This subscription provides access to critical support services that help resolve issues quickly, preventing business disruptions.
on-premises data centers, hybrid cloud environments, core network infrastructure, business-critical applications
Access Software Updates and Fixes
Streamline the process of obtaining necessary software updates and bug fixes for the DP20-12 platform. This ensures the system is running with the latest security patches and performance enhancements.
network operations centers, IT infrastructure management, security-conscious deployments, regulated environments
Ensure Licensing Compliance
Automate the maintenance of proper licensing for your Cisco DP20-12 platform. This package helps avoid potential penalties or service interruptions due to licensing lapses.
budget-controlled IT departments, multi-site organizations, IT asset management, operational efficiency focus
Key Features
Subscription-based licensing
Provides continuous access to support and software entitlements, ensuring ongoing operational stability and compliance without large upfront capital expenditure.
Cisco ERT Silver level support
Grants access to essential technical support services, enabling faster resolution of issues and minimizing potential business downtime.
Software entitlements (SUS, EAAF)
Ensures you receive necessary software updates, bug fixes, and feature enhancements, keeping your platform secure and performing optimally.
Platform specific for DP20-12
Guarantees that the support and entitlements are optimized for your specific Cisco DP20-12 hardware and software configuration.
Operational protection
Helps safeguard your business operations against unexpected disruptions by providing a safety net of vendor support and software maintenance.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their IT systems to meet strict regulatory compliance and ensure uninterrupted trading and customer service operations.
Healthcare & Life Sciences
Healthcare providers depend on reliable IT infrastructure for patient care systems and data management, necessitating continuous operation and adherence to data privacy regulations like HIPAA.
Manufacturing & Industrial
Industrial operations rely on stable network performance for production lines and supply chain management, where downtime can lead to significant financial losses and operational disruptions.
Legal & Professional Services
Law firms and professional services organizations handle sensitive client data and require consistent access to their systems to maintain client confidentiality and operational efficiency.
Frequently Asked Questions
What is the term of this Cisco protection package?
This is a subscription-based license. The specific term duration is determined at the time of purchase and is typically renewed annually or multi-annually to maintain continuous coverage.
What is included in the 'Silver' level of support?
Silver level support generally includes access to essential technical support resources, software updates, and bug fixes. Specific entitlements are detailed in the Cisco service description for this package.
Does this package cover hardware failures?
This package primarily covers software and platform entitlements, including access to support for troubleshooting. Hardware replacement or repair is typically covered under a separate hardware warranty or support contract.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.