Cisco ERT Silver Protection Package for DP20-2
This 5-year Cisco ERT Silver Protection Package subscription provides essential support and entitlements for your DP20-2 platform, ensuring operational continuity.
- Access to: Expert technical support for timely issue resolution and guidance.
- Coverage for: Software updates and access to new features, keeping your system current.
- Protection against: Unexpected hardware failures with entitlement to necessary replacements.
- Entitlement to: Continued platform operation and compliance with vendor support policies.
Product Overview
Product Overview
The Cisco ERT Silver Protection Package is a 5-year subscription service designed to maintain the optimal performance and security of your Cisco DP20-2 platform. It includes essential support, software updates, and access to technical expertise, ensuring your critical IT infrastructure remains operational and up-to-date.
This subscription is ideal for SMB and mid-market organizations that rely on their Cisco DP20-2 for core business functions. It integrates into your existing IT environment, providing a predictable support model that helps manage operational risks and maintain system integrity without the overhead of extensive in-house resources.
- Extended Support: 5-year subscription for continuous vendor support.
- Software Entitlements: Access to software updates and patches.
- Technical Assistance: Expert guidance for troubleshooting and configuration.
- Platform Assurance: Ensures your DP20-2 operates within vendor-supported parameters.
- Predictable Costs: Subscription model simplifies budgeting for IT support.
This Cisco protection package offers a cost-effective way for businesses to ensure their DP20-2 platform receives consistent support and updates.
What This Enables
Access to Expert Technical Support
Enable teams to resolve complex technical issues quickly with direct access to Cisco's specialized support engineers. This ensures minimal disruption to business operations and maintains productivity.
on-premises infrastructure, hybrid cloud environments, business-critical applications, network operations centers
Continuous Software Updates and Patches
Streamline the process of staying current with the latest software versions and security patches for the DP20-2 platform. This proactive approach enhances system performance and protects against emerging threats.
network infrastructure, security-conscious deployments, regulated environments, multi-site operations
Protection Against Hardware Failures
Automate the response to potential hardware malfunctions with entitlements for replacement parts or services. This safeguards against unexpected outages and ensures business continuity.
data center operations, edge computing deployments, high-availability systems, remote office infrastructure
Key Features
5-Year Subscription Term
Provides long-term assurance and predictable budgeting for critical platform support.
Silver Support Level
Offers a balance of essential support services for ongoing operational needs.
Software Updates and Access
Keeps the DP20-2 platform current with the latest features and security enhancements.
Remote Technical Assistance
Enables quick resolution of issues by connecting with Cisco experts.
ERT (Enhanced Remote Support)
Facilitates efficient troubleshooting and problem-solving through remote access and diagnostics.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their IT systems to ensure compliance with strict regulations and protect sensitive data.
Healthcare & Life Sciences
Healthcare providers depend on reliable network infrastructure to manage patient data, critical medical devices, and ensure uninterrupted service delivery, often under HIPAA compliance.
Manufacturing & Industrial
Industrial operations rely on stable and secure network connectivity for production lines, supply chain management, and operational efficiency, where downtime is costly.
Government & Public Sector
Government agencies need secure, reliable, and compliant IT infrastructure to deliver essential services to citizens and manage sensitive information effectively.
Frequently Asked Questions
What is the Cisco ERT Silver Protection Package?
It is a 5-year subscription service from Cisco that provides technical support, software updates, and other entitlements for specific Cisco hardware platforms like the DP20-2.
What does 'Silver' level support typically include?
Silver support generally offers a standard level of technical assistance, access to software updates, and hardware replacement services, balancing cost and coverage for business needs.
How long is the subscription term?
This specific package has a subscription term of 5 years, ensuring continuous coverage for the duration.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.