Cisco ERT Silver Protection Package for DP6-3
This 5-year Cisco ERT Silver Protection Package subscription provides essential support and entitlements for your DP6-3 platform, ensuring operational continuity and access to critical resources.
- Access to Technical Support: Entitlement to Cisco TAC for issue resolution and expert guidance.
- Software Updates & Bug Fixes: Coverage for necessary software updates and patches to maintain system integrity.
- Hardware Replacement: Protection against hardware failures with timely replacement options.
- Entitlement to New Features: Access to eligible feature releases and enhancements within the covered platform.
Product Overview
Product Overview
The Cisco ERT Silver Protection Package is a 5-year subscription service designed to provide essential support and maintenance for your Cisco DP6-3 platform. It includes access to Cisco's technical assistance center (TAC), software updates, and bug fixes, ensuring your network infrastructure remains secure and operational.
This package is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who rely on their Cisco infrastructure for critical business operations. It integrates into existing network environments, providing a safety net against unforeseen issues and ensuring compliance with support requirements.
- Continuous Support: 5-year subscription ensures ongoing access to Cisco's expert technical assistance.
- Software Assurance: Receive timely software updates and critical bug fixes to maintain system performance and security.
- Hardware Maintenance: Includes provisions for hardware replacement in case of failure, minimizing downtime.
- Feature Entitlements: Gain access to eligible new software features and enhancements released during the subscription term.
- Compliance Assurance: Helps maintain compliance with support and maintenance policies for your Cisco hardware and software.
This 5-year Cisco protection package is the right choice for SMB and mid-market teams seeking reliable support and operational continuity for their core network infrastructure.
What This Enables
Continuous Access to Technical Support
Access to Cisco's Technical Assistance Center (TAC) for expert troubleshooting and issue resolution. This ensures that any network disruptions are addressed promptly by certified professionals, minimizing business impact.
On-premises network infrastructure, critical business operations, IT department support, multi-site deployments, remote office connectivity
Software Updates and Bug Fixes
Coverage for essential software updates and critical bug fixes to maintain system integrity and security. This proactive approach prevents vulnerabilities and ensures optimal performance of the DP6-3 platform.
Network security posture, regulatory compliance needs, IT asset lifecycle management, performance optimization, business continuity planning
Hardware Failure Protection
Protection against hardware failures with provisions for timely replacement. This minimizes unexpected downtime and ensures that critical network functions can be restored quickly.
Data center operations, business-critical services, high-availability requirements, physical network infrastructure, disaster recovery preparedness
Key Features
5-Year Subscription Term
Provides long-term operational certainty and budget predictability for essential network support.
Cisco TAC Access
Direct access to Cisco's expert engineers for rapid issue resolution and technical guidance.
Software Updates and Patches
Ensures the platform remains secure, stable, and performs optimally with the latest fixes.
Hardware Replacement Options
Mitigates the impact of hardware failures, reducing costly downtime.
Access to Eligible Features
Allows organizations to adopt new capabilities as they become available, enhancing functionality.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their Cisco infrastructure to meet strict regulatory compliance and transaction processing demands.
Healthcare & Life Sciences
Healthcare organizations depend on reliable network performance and data security to support patient care systems and comply with HIPAA regulations.
Manufacturing & Industrial
Industrial environments rely on stable network connectivity for operational technology (OT) and IT systems, where downtime can halt production.
Government & Public Sector
Public sector agencies need dependable IT infrastructure to deliver essential services and must adhere to stringent security and support standards.
Frequently Asked Questions
What is the Cisco ERT Silver Protection Package?
It is a 5-year subscription service from Cisco that provides essential support, software updates, and hardware maintenance for specific Cisco platforms like the DP6-3.
What does 'ERT' stand for in the product name?
ERT typically refers to 'Enhanced Remote Support' or similar service offerings from Cisco, indicating a level of proactive and reactive support.
What is the billing model for this package?
This is a subscription-based billing model, meaning it is paid for over the 5-year term, typically annually or as a multi-year upfront purchase.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.