Cisco ERT Silver Protection Package for DP6-2 SSL
This 5-year Cisco ERT Silver Protection Package provides essential support and entitlement for your DP6-2 SSL platform, ensuring operational continuity and access to advanced services.
- Extended Support: Access to Cisco's expert technical support for the duration of your 5-year contract.
- Software Entitlement: Coverage for software updates, patches, and new feature releases to maintain optimal performance.
- Hardware Assurance: Protection against potential hardware failures with defined service levels for resolution.
- Compliance Readiness: Maintain up-to-date security postures and meet regulatory requirements through timely software and security updates.
Product Overview
Product Overview
The Cisco ERT Silver Protection Package is a 5-year subscription service designed to provide comprehensive support and entitlement for your Cisco DP6-2 SSL platform. It ensures you have access to critical software updates, security patches, and expert technical assistance, safeguarding your network's integrity and performance.
This package is ideal for IT Managers and IT Professionals in mid-market organizations who rely on secure SSL connectivity. It integrates directly with your existing Cisco DP6-2 SSL deployment, offering peace of mind and predictable operational costs without the overhead of managing extensive internal support resources.
- Continuous Software Access: Receive the latest software releases, feature enhancements, and critical security patches.
- Expert Technical Support: Entitled to 24x7 or business-hour technical assistance from Cisco engineers.
- Hardware Support: Coverage for hardware issues, including replacement or repair services as defined by the contract.
- Extended Service Term: A 5-year term provides long-term predictability and protection for your investment.
- Compliance Assurance: Helps maintain compliance with industry regulations and security best practices through updated software.
This 5-year Cisco ERT Silver Protection Package is the smart choice for mid-market businesses needing reliable, supported SSL infrastructure without enterprise-level complexity.
What This Enables
Continuous Software Updates and Security Patches
Enable teams to maintain the latest security posture by automatically receiving critical software updates and patches. Streamline the process of staying current with vendor-recommended security configurations to prevent vulnerabilities.
organizations with internet-facing applications, businesses handling sensitive data, teams requiring regular security audits, companies with defined compliance mandates
Access to Expert Technical Support
Provide IT staff with direct access to Cisco's specialized technical support engineers for troubleshooting and issue resolution. Expedite problem-solving to minimize network disruption and maintain business continuity.
businesses with limited in-house IT expertise, teams managing complex network infrastructure, organizations prioritizing rapid issue resolution, companies with strict uptime requirements
Hardware Failure Protection and Replacement
Protect against unexpected hardware failures with defined service levels for repair or replacement. Ensure your SSL infrastructure remains functional, preventing costly downtime and data loss.
companies with critical network appliances, businesses operating 24/7, organizations relying on consistent network performance, environments with aging hardware
Key Features
5-Year Subscription Term
Provides long-term cost predictability and continuous protection for your Cisco DP6-2 SSL investment.
Software Updates and Upgrades
Ensures your platform runs on the latest, most secure software versions, mitigating vulnerabilities.
Access to Cisco TAC
Entitles your team to expert technical assistance for rapid issue resolution and troubleshooting.
Hardware Support
Offers coverage for hardware malfunctions, minimizing downtime and ensuring operational continuity.
ERT Silver Level
Delivers a defined level of service and support, balancing comprehensive coverage with cost-effectiveness.
Industry Applications
Finance & Insurance
This sector requires robust security and high availability for sensitive financial data, making continuous support and timely updates for SSL platforms critical for compliance and operational integrity.
Healthcare & Life Sciences
Protecting patient data (PHI) necessitates stringent security measures and compliance with regulations like HIPAA, where up-to-date SSL encryption and reliable network access are paramount.
Legal & Professional Services
Firms handling confidential client information must maintain secure communication channels and data integrity, relying on well-supported SSL infrastructure to prevent breaches and ensure client trust.
Manufacturing & Industrial
Securing operational technology (OT) networks and ensuring consistent connectivity for remote access or data exchange is vital, requiring reliable SSL solutions with ongoing support to prevent disruptions.
Frequently Asked Questions
What is the Cisco ERT Silver Protection Package?
It is a 5-year subscription service from Cisco that provides technical support, software updates, and hardware assurance for specific Cisco products like the DP6-2 SSL. It ensures your device remains operational and secure.
What does 'ERT' stand for?
ERT stands for Enhanced Remote Support. It signifies a level of support that goes beyond basic warranty, offering proactive assistance and access to specialized resources.
What is the difference between Silver and Gold support?
Typically, Gold support offers a higher level of service, such as faster response times, 24x7 availability, and potentially more advanced technical resources compared to Silver support. Silver provides a strong balance of essential services.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.