Cisco ERT Silver Protection Package for DP60-20 - 1 Year
This 1-year Cisco ERT Silver Protection package provides essential support and entitlement for your DP60-20 platform, ensuring operational continuity.
- Access to: Expert technical support for timely issue resolution and guidance.
- Coverage for: Software updates and access to new features, keeping your platform current.
- Protection against: Potential operational disruptions with guaranteed service levels.
- Entitlement to: Continued platform operation and access to Cisco's support ecosystem.
Product Overview
Product Overview
The Cisco ERT Silver Protection Package is a 1-year subscription service designed to maintain the operational integrity and feature set of your Cisco DP60-20 platform. It includes essential support services, software updates, and access to technical expertise, ensuring your investment remains effective and compliant.
This package is ideal for businesses that rely on their IT infrastructure for daily operations and require consistent performance and up-to-date software. It integrates into your existing network environment, providing a critical layer of support that complements your internal IT management capabilities.
- Software Updates: Receive regular software updates and patches to enhance performance and security.
- Technical Support: Gain access to Cisco's expert technical support for troubleshooting and issue resolution.
- Feature Entitlement: Ensure you have access to the latest features and functionalities released for the DP60-20 platform.
- Operational Continuity: Minimize downtime risk with proactive support and maintenance services.
- Subscription Term: A clear 1-year term provides predictable budgeting and service coverage.
This Cisco protection package offers SMB and mid-market teams a reliable way to maintain their critical network infrastructure without the overhead of extensive in-house expertise.
What This Enables
Continuous Software Access and Updates
Enable teams to maintain optimal performance and security by providing access to the latest software releases and patches. Streamline platform management with regular feature enhancements and bug fixes.
on-premises servers, virtualized environments, network infrastructure, business-critical applications
Proactive Technical Support and Issue Resolution
Automate rapid response to technical challenges with access to expert Cisco support engineers. Minimize operational disruptions and ensure business continuity through timely issue resolution.
production environments, core business systems, IT operations management, remote workforce support
Ensured Platform Compliance and Security
Protect against security threats and compliance gaps by ensuring the platform is running the latest, most secure software versions. Maintain regulatory adherence with up-to-date security protocols.
data-sensitive operations, regulated industries, secure network configurations, compliance-driven IT
Key Features
1-Year Subscription Term
Provides predictable budgeting and ensures continuous coverage for a defined period.
Software Updates and Upgrades
Keeps the DP60-20 platform current with the latest features, performance improvements, and security patches.
Access to Cisco Technical Support
Enables quick resolution of issues and access to expert knowledge for maintaining platform health.
ERT Silver Level Protection
Offers a standard level of support suitable for many business-critical operations, balancing cost and coverage.
Platform Specific Licensing
Ensures compliance and proper functionality for the designated Cisco DP60-20 hardware or software.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their IT systems to comply with strict regulations and protect sensitive customer data.
Healthcare & Life Sciences
Healthcare providers depend on reliable network infrastructure and timely software updates to ensure patient data privacy and operational continuity, adhering to HIPAA and other compliance standards.
Manufacturing & Industrial
Industrial operations often rely on specialized Cisco equipment for automation and control, necessitating continuous support and updates to prevent costly production downtime.
Legal & Professional Services
Law firms and professional services organizations handle confidential client information and require secure, reliable IT systems to maintain client trust and operational efficiency.
Frequently Asked Questions
What is Cisco ERT Silver Protection?
Cisco ERT Silver Protection is a support service package that provides technical assistance and software updates for Cisco products. The Silver level typically offers a standard set of support features.
What does the 'SUS, EAAF' in the description mean?
SUS usually refers to 'Software Update Service' and EAAF to 'Enhanced Access and Application Features', indicating the package includes software updates and potentially advanced feature access.
How long is this protection package valid?
This specific package is valid for a term of 1 year from the date of activation or purchase, as indicated by the '1Y' in the product title.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.