Cisco ERT Silver Protection Package for DP60-20
Cisco ERT Silver Protection Package provides essential support and entitlement for your DP60-20 platform, ensuring continuous operation and access to critical software updates.
- Coverage for: Entitlement to Cisco's Silver level support, including software updates and access to technical assistance.
- Term: Subscription-based licensing for ongoing protection and feature access.
- Platform: Specifically designed for the Cisco DP60-20 platform.
- Value: Maintains compliance, ensures access to the latest software features, and minimizes operational downtime.
Product Overview
Product Overview
This Cisco ERT Silver Protection Package is a subscription-based platform license that provides essential support and entitlement for the Cisco DP60-20. It ensures access to software updates, bug fixes, and technical assistance, crucial for maintaining the operational integrity and security of your network infrastructure.
Designed for businesses that rely on Cisco networking hardware, this package is ideal for IT Managers and IT Professionals in SMB and mid-market organizations. It integrates directly with the DP60-20 platform, providing a layer of security and operational continuity without the overhead of enterprise-level management.
- Software Updates: Access to the latest software releases, patches, and security fixes for the DP60-20.
- Technical Support: Entitlement to Cisco's Silver support services for troubleshooting and issue resolution.
- License Compliance: Ensures your organization remains compliant with Cisco's licensing requirements.
- Operational Continuity: Minimizes the risk of downtime by providing timely support and software maintenance.
- Feature Access: Guarantees access to new features and enhancements released for the DP60-20 platform.
This Cisco Silver Protection Package offers essential support and software entitlements, providing peace of mind for SMB and mid-market teams managing critical network infrastructure.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the security posture of their network by providing access to the latest software updates and critical security patches for the Cisco DP60-20. This ensures that potential vulnerabilities are addressed promptly, safeguarding sensitive business data.
organizations deploying Cisco hardware, businesses managing network security, IT teams requiring timely software maintenance, companies with data privacy concerns
Entitlement to Technical Support
Provide IT professionals with access to Cisco's Silver level technical support for troubleshooting and issue resolution on the DP60-20 platform. This ensures that any operational disruptions are addressed efficiently, minimizing impact on business operations.
businesses relying on network uptime, IT departments managing complex infrastructure, organizations with limited in-house Cisco expertise
Protection Against Licensing Lapses
Ensure continuous compliance and avoid service interruptions by maintaining an active subscription for the Cisco DP60-20. This package prevents unexpected deactivation of features or support due to expired licenses.
companies with strict IT asset management, businesses undergoing audits, organizations seeking predictable IT expenses
Key Features
Subscription-based licensing
Provides predictable operational expenses and ensures continuous access to support and updates without large upfront capital outlays.
Cisco Silver support level
Offers access to qualified technical assistance for timely resolution of issues, reducing potential downtime.
Software updates and bug fixes
Keeps the DP60-20 platform secure and performing optimally by addressing known issues and vulnerabilities.
Platform specific coverage
Ensures that the support and updates are tailored to the specific needs and functionalities of the Cisco DP60-20.
Entitlement for EAAF
Grants access to specific Cisco features or services as defined by the EAAF (Enhanced Access and Application Features) entitlement.
Industry Applications
Finance & Insurance
Financial institutions require high levels of network security and uptime to protect sensitive customer data and ensure continuous trading operations, making robust support and timely updates critical.
Healthcare & Life Sciences
Healthcare providers must maintain secure and reliable network access for patient records and critical medical systems, where any downtime can have severe consequences for patient care and regulatory compliance.
Manufacturing & Industrial
Industrial environments rely on stable network connectivity for operational technology (OT) and production systems, where uninterrupted service is essential for maintaining output and safety.
Legal & Professional Services
Law firms and professional services organizations handle confidential client information and require secure, always-on network access to manage case files and client communications efficiently.
Frequently Asked Questions
What is the term of this Cisco ERT Silver Protection Package?
This is a subscription-based license, meaning it is valid for a defined period, typically one year or longer, as specified at the time of purchase. Renewal is required to maintain coverage.
What hardware does this license apply to?
This specific package, identified by MPN RDSI60-20-SMS-1K, is for the Cisco DP60-20 platform.
What is the difference between Silver and Gold support from Cisco?
Silver support typically includes access to technical assistance and software updates, while Gold support often adds features like hardware replacement with faster delivery times and more advanced technical resources.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.