Cisco ERT Under Attack Service (EUA) for DP20-12 - 3 Year Subscription
The Cisco ERT Under Attack Service for DP20-12 provides 3 years of critical incident response and expert support to protect your business operations.
- Rapid Incident Response: Access to Cisco's expert incident response team during active security breaches.
- Platform Protection: Dedicated support for your Cisco DP20-12 platform during critical security events.
- Business Continuity: Minimize downtime and data loss with timely and effective security incident resolution.
- Expert Guidance: Benefit from specialized knowledge to navigate and recover from complex cyber threats.
Product Overview
Product Overview
This is a 3-year subscription for Cisco's ERT Under Attack Service (EUA) specifically for the DP20-12 platform. It provides essential support and expert response capabilities when your network is actively targeted by a significant security incident.
This service is designed for IT Managers and IT Professionals within SMB and mid-market organizations who rely on their Cisco infrastructure for core business functions. It integrates with your existing security posture, offering a critical safety net during high-stakes cyber events.
- 24x7x365 Expert Access: Immediate engagement with Cisco's elite incident response team.
- Proactive Threat Mitigation: Assistance in containing and eradicating active threats.
- Post-Incident Analysis: Support for understanding the attack vector and preventing recurrence.
- Platform Specific Support: Tailored response for the Cisco DP20-12 environment.
- Subscription Term: Provides coverage for a defined 3-year period.
Ensure your critical Cisco DP20-12 platform is protected with expert incident response when you need it most.
What This Enables
Active Security Incident Response
Access to Cisco's expert incident response team during active security breaches. Benefit from specialized knowledge to contain, eradicate, and recover from sophisticated cyberattacks.
organizations with critical network infrastructure, businesses facing advanced persistent threats, companies requiring rapid security event mitigation, environments with sensitive data assets
Platform-Specific Threat Mitigation
Receive dedicated support tailored to the Cisco DP20-12 platform during security incidents. Ensure effective response strategies that account for the specific architecture and vulnerabilities of your Cisco hardware.
businesses relying on Cisco networking equipment, environments with complex Cisco deployments, organizations needing specialized platform security expertise, companies prioritizing infrastructure resilience
Minimizing Business Disruption
Minimize operational downtime and financial losses associated with security incidents. Expert intervention helps restore services quickly and efficiently, safeguarding business continuity.
companies with strict uptime requirements, businesses operating in high-risk threat landscapes, organizations dependent on continuous network availability, firms managing critical business processes
Key Features
Expert Incident Response Team
Immediate access to Cisco's elite security professionals for swift and effective handling of active threats.
Platform-Specific Expertise
Tailored support for the Cisco DP20-12, ensuring optimal response strategies for your specific environment.
24x7x365 Availability
Continuous access to critical support, ensuring help is available whenever a security incident occurs.
3-Year Subscription Term
Long-term peace of mind and predictable security support costs for your critical infrastructure.
Threat Containment and Eradication
Assistance in stopping the spread of malware and removing malicious actors from your network.
Industry Applications
Finance & Insurance
Financial institutions face constant threats and require rapid, expert response to protect sensitive customer data and maintain operational integrity, aligning with the service's core capabilities.
Healthcare & Life Sciences
Healthcare organizations handle highly sensitive patient data and are subject to strict compliance regulations like HIPAA, making swift incident response crucial for data protection and avoiding severe penalties.
Manufacturing & Industrial
Industrial control systems and operational technology are increasingly targeted, and downtime can lead to significant production losses and safety risks, necessitating expert intervention during attacks.
Government & Public Sector
Government agencies manage critical infrastructure and sensitive citizen data, requiring robust security measures and rapid response capabilities to mitigate threats and maintain public trust.
Frequently Asked Questions
What constitutes an 'Under Attack' scenario for this service?
An 'Under Attack' scenario typically refers to an active, significant security incident such as a widespread malware outbreak, a targeted ransomware attack, or a sophisticated intrusion attempt that is actively compromising your network or data.
Does this service include proactive security monitoring?
This service is primarily focused on reactive incident response during an active attack. While it provides expert guidance during a crisis, it is not a continuous monitoring or managed security service.
What is the response time once an incident is declared?
Upon declaration of an 'Under Attack' event, Cisco's incident response team will engage promptly to begin assessment and mitigation efforts. Specific engagement timelines are detailed within the service contract.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.