Cisco ERT Under Attack Service (EUA) for DP20-2
The Cisco ERT Under Attack Service provides immediate, expert response for critical security incidents, ensuring rapid containment and recovery for your business operations.
- Rapid Incident Response: Access to Cisco's expert incident response team to quickly contain and mitigate security threats.
- 24/7 Availability: Continuous support to address security emergencies whenever they occur, minimizing downtime.
- Expert Remediation: Benefit from specialized knowledge and tools to effectively resolve complex security breaches.
- Business Continuity: Protect critical business functions and data from the impact of severe cyberattacks.
Product Overview
Product Overview
The Cisco ERT Under Attack Service (EUA) is a subscription-based platform license designed to provide immediate, expert assistance during critical security incidents. This service ensures that your organization has access to Cisco's elite incident response team when facing severe cyber threats, helping to contain damage and accelerate recovery.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market companies who need guaranteed access to specialized security expertise during a crisis. It integrates with your existing security infrastructure, providing a vital layer of defense and rapid response capability when your network and data are under direct attack.
- Critical Incident Mobilization: Ensures immediate engagement of Cisco's top incident response experts.
- Threat Containment: Provides tools and strategies to limit the spread and impact of active cyberattacks.
- Forensic Analysis: Offers in-depth investigation to understand the attack vector and scope.
- Recovery Assistance: Guides your team through the process of restoring affected systems and data.
- Proactive Guidance: Delivers recommendations to prevent future similar incidents.
This essential service provides SMB and mid-market teams with the critical support needed to navigate severe security breaches effectively.
What This Enables
Immediate Expert Response to Active Attacks
Enable teams to mobilize Cisco's elite incident response experts the moment a critical security breach is detected. Streamline the containment and eradication process to minimize operational disruption and data compromise.
on-premises data centers, hybrid cloud environments, managed security services integration, business continuity planning
Accelerated Threat Containment and Eradication
Automate the engagement of specialized security professionals to quickly isolate affected systems and remove threats. Protect sensitive business data and critical applications from further damage during an active incident.
network security operations, endpoint detection and response, incident management workflows, disaster recovery readiness
Expert Guidance During High-Stakes Incidents
Provide IT professionals with direct access to Cisco's deep technical knowledge for complex security breaches. Ensure compliance and regulatory requirements are addressed during the incident response and recovery phases.
security operations centers, IT governance frameworks, regulatory compliance mandates, business risk mitigation
Key Features
Direct access to Cisco's elite incident response team
Ensures immediate engagement of top-tier experts during critical security events, reducing response time and potential damage.
24/7/365 availability for critical incidents
Provides continuous support, guaranteeing that expert assistance is available regardless of when a severe threat emerges.
Expert containment, eradication, and recovery services
Helps to quickly limit the scope of an attack, remove malicious elements, and restore affected systems and data efficiently.
Subscription-based licensing for predictable costs
Offers a clear, fixed cost for critical incident response over the subscription term, aiding budget predictability.
Platform-specific entitlement (DP20-2)
Ensures that the service is tailored to address threats impacting the specific Cisco platform deployed within your environment.
Industry Applications
Finance & Insurance
Financial institutions face stringent regulatory compliance and high stakes for data breaches, making rapid incident response crucial for maintaining trust and avoiding severe penalties.
Healthcare & Life Sciences
Healthcare organizations handle sensitive patient data and are subject to strict regulations like HIPAA, requiring swift action to protect data and ensure patient care continuity during security incidents.
Manufacturing & Industrial
Industrial control systems and operational technology are increasingly targeted, and downtime can lead to significant financial losses and safety risks, necessitating rapid expert intervention.
Legal & Professional Services
Law firms and professional services handle highly confidential client information, making them prime targets for data theft and requiring immediate response to protect client data and firm reputation.
Frequently Asked Questions
What constitutes a 'critical security incident' for this service?
A critical security incident typically involves an active, severe cyberattack that poses an immediate and significant threat to business operations, data integrity, or confidentiality. Examples include active ransomware deployment, advanced persistent threats, or widespread system compromise.
How quickly can I expect Cisco's ERT to engage?
The service is designed for immediate engagement upon activation. Upon notification and validation of a critical incident, Cisco's expert response team will mobilize to assist your organization.
Does this service include proactive security monitoring?
No, the ERT Under Attack Service is specifically designed for reactive response during active, critical security incidents. It is not a continuous monitoring or managed security service, but rather an emergency support entitlement.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.