Cisco ERT Under Attack Service (EUA) 3-Year Subscription
The Cisco ERT Under Attack Service provides critical incident response and expert support for your network for a duration of three years.
- Rapid Incident Response: Access to Cisco's Emergency Response Team for immediate assistance during security incidents.
- Expert Guidance: Receive expert technical support and strategic advice to navigate and resolve complex cyber threats.
- Business Continuity: Minimize downtime and operational impact through proactive threat mitigation and swift recovery.
- Security Posture Improvement: Gain insights and recommendations to enhance your overall cybersecurity defenses.
Product Overview
Product Overview
The Cisco ERT Under Attack Service (EUA) is a subscription-based platform license designed to provide critical support and incident response capabilities for your Cisco network infrastructure. This service ensures that your organization has access to specialized expertise when facing severe cyber threats or operational disruptions.
This service is ideal for IT Managers and IT Professionals within SMB and mid-market companies who are responsible for maintaining the security and operational integrity of their business networks. It integrates with existing Cisco deployments, offering a vital layer of protection and rapid recovery support.
- 24/7 Incident Response: Immediate access to Cisco's elite Emergency Response Team during critical security events.
- Expert Technical Assistance: Specialized support for complex issues, ensuring faster resolution and reduced downtime.
- Proactive Threat Mitigation: Guidance on identifying and addressing potential vulnerabilities before they are exploited.
- Operational Resilience: Strategies and support to maintain business operations during and after a security incident.
- Subscription Term: Provides continuous coverage and access to services for a defined three-year period.
This Cisco service offers essential security incident response and expert support, empowering SMB and mid-market teams to navigate cyber threats effectively.
What This Enables
Critical Security Incident Response
Enable teams to receive immediate, expert assistance from Cisco's Emergency Response Team during severe cyberattacks. This ensures swift containment and remediation to minimize business disruption and data loss.
network infrastructure, security operations, business continuity planning, incident management
Expert Technical Guidance During Outages
Access specialized technical support to diagnose and resolve complex issues impacting critical network services. This coverage ensures that your IT professionals have the resources needed to restore operations quickly.
network operations, IT service management, critical system support, infrastructure maintenance
Proactive Threat Assessment and Mitigation
Organizations deploying this service gain access to expert advice for identifying and addressing potential security vulnerabilities. This proactive approach helps strengthen the overall security posture and prevent future incidents.
cybersecurity strategy, risk management, network security, IT governance
Key Features
Cisco Emergency Response Team (ERT) Access
Provides immediate engagement with specialized cybersecurity experts during critical incidents, accelerating response and recovery.
Subscription-based 3-Year Term
Ensures continuous coverage and predictable budgeting for essential incident response services over an extended period.
Expert Technical Support
Offers in-depth knowledge and assistance for complex network and security challenges, reducing resolution time and operational impact.
Proactive Guidance
Delivers actionable recommendations to improve security posture and prevent future incidents, enhancing overall network defense.
Focus on Business Continuity
Helps minimize downtime and maintain critical business functions during and after security events, safeguarding revenue and reputation.
Industry Applications
Finance & Insurance
This sector faces stringent regulatory compliance and high-value target risks, making rapid incident response crucial for protecting sensitive financial data and maintaining customer trust.
Healthcare & Life Sciences
Healthcare organizations handle sensitive patient data (PHI) and are subject to strict regulations like HIPAA, requiring immediate and expert response to security incidents to prevent breaches and ensure patient safety.
Manufacturing & Industrial
Operational technology (OT) and industrial control systems (ICS) are increasingly targeted, and disruptions can halt production, necessitating specialized incident response to secure critical infrastructure.
Government & Public Sector
Government agencies manage critical infrastructure and sensitive citizen data, facing significant cybersecurity threats and compliance mandates that require robust incident response capabilities.
Frequently Asked Questions
What constitutes an 'attack' or 'incident' that triggers this service?
This service is typically activated for severe security incidents such as major breaches, widespread malware infections, or significant network disruptions that pose a critical threat to business operations. Specific triggers are detailed in the service agreement.
How quickly can I expect Cisco's ERT to engage?
Upon proper activation and notification, Cisco's ERT aims for rapid engagement to assess and address the critical incident. The exact response time is governed by the service level agreements outlined in your contract.
Does this service cover all Cisco products?
The service is designed to support Cisco's networking and security products. Specific product coverage and limitations will be detailed in the official service documentation provided at the time of purchase.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.