Cisco ERT Under Attack Service
Cisco's ERT Under Attack Service provides rapid incident response and expert support for critical security events, ensuring business continuity.
- Rapid Response: Access to expert incident responders during active attacks.
- Expert Guidance: Receive technical assistance to contain and remediate threats.
- Business Continuity: Minimize operational disruption and data loss during security incidents.
- Compliance Support: Aid in meeting regulatory requirements for incident reporting and management.
Product Overview
Product Overview
The Cisco ERT Under Attack Service (EUA) is a subscription-based platform license designed to provide immediate, expert assistance during active cyber security incidents.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market organizations who need specialized support to navigate and resolve critical security breaches, ensuring their own network operations remain as stable as possible.
- Incident Response Expertise: Direct access to Cisco's elite incident response team.
- Threat Containment: Assistance in isolating and neutralizing active threats.
- Remediation Support: Guidance on restoring affected systems and data.
- Post-Incident Analysis: Insights to prevent future occurrences.
- 24/7 Availability: Support when you need it most, regardless of time.
This subscription ensures your organization has immediate access to world-class security expertise when facing an active cyber threat.
What This Enables
Immediate Expert Incident Response
Enable teams to quickly engage specialized incident response professionals when a significant cyber threat is actively compromising their network. This ensures swift action to contain damage and begin recovery.
organizations with dedicated IT teams, businesses with critical data assets, companies operating under strict uptime requirements, environments with complex network architectures
Threat Containment and Remediation
Streamline the process of isolating active threats and executing remediation plans to restore normal operations. This service provides the expert guidance needed to effectively neutralize attacks.
businesses experiencing active intrusions, teams needing specialized forensic analysis, organizations seeking to minimize financial and reputational damage, environments with limited in-house incident response expertise
Minimizing Downtime During Attacks
Automate the engagement of critical support to reduce the duration and impact of cyber attacks on business operations. This ensures that essential services can be restored faster.
companies reliant on continuous service availability, organizations facing ransomware or destructive malware, businesses needing to maintain customer trust, environments with high transaction volumes
Key Features
Direct access to Cisco's elite incident response team
Gain immediate support from world-class security experts during a critical attack, ensuring faster and more effective resolution.
On-demand expert guidance for containment and remediation
Receive step-by-step assistance to isolate threats and restore systems, minimizing operational disruption and data loss.
Subscription-based service for predictable cost
Budget effectively for critical incident response without the uncertainty of unpredictable hourly rates during emergencies.
Support for active cyber security incidents
Ensure your organization has the specialized resources needed to combat sophisticated threats when they occur.
Post-incident analysis and recommendations
Learn from security incidents with expert insights to improve your defenses and prevent future attacks.
Industry Applications
Finance & Insurance
Financial institutions face constant threats and require rapid incident response to protect sensitive customer data and maintain regulatory compliance, making this service critical for business continuity.
Healthcare & Life Sciences
Healthcare organizations handle highly sensitive patient data and are frequent targets; immediate incident response is vital to prevent breaches and maintain patient care operations.
Manufacturing & Industrial
Industrial control systems and operational technology are increasingly targeted, requiring specialized incident response to prevent disruptions to production and supply chains.
Legal & Professional Services
Law firms and professional services companies manage highly confidential client information, necessitating swift action to contain breaches and protect privileged data.
Frequently Asked Questions
What constitutes an 'Under Attack' scenario for this service?
This service is activated when your organization is experiencing an active, significant cyber security incident that requires immediate expert intervention to contain and remediate.
How quickly can I expect to receive assistance?
The service is designed for rapid engagement. Upon activation, you will be connected with Cisco's incident response team as quickly as possible to begin addressing the active threat.
What types of incidents does this service cover?
The service covers active cyber security incidents such as advanced malware infections, ransomware attacks, sophisticated intrusions, and other critical events requiring immediate expert response.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.