Cisco EUC Ultimate Software License and L3 Mission Critical Support
This Cisco EUC Ultimate software license and L3 mission critical support subscription provides essential access to advanced features and ensures uninterrupted operation for your end-user computing environment.
- Coverage for Software: Entitlement to the full suite of features within the Cisco EUC Ultimate platform, enabling advanced end-user computing capabilities.
- Mission Critical Support: Access to Level 3 support for urgent issues, ensuring rapid resolution and minimizing downtime for critical business operations.
- Subscription Term: Continuous access to software updates and support services throughout the subscription period, maintaining compliance and security.
- Per-User Licensing: Flexible licensing model that scales with your organization's user base, providing cost-effective access to enterprise-grade solutions.
Product Overview
Product Overview
The Cisco EUC Ultimate Software License and L3 Mission Critical Support is a subscription-based offering that unlocks the full potential of Cisco's End-User Computing solutions. It provides access to advanced software features and guarantees priority, Level 3 technical support for mission-critical incidents, ensuring business continuity and optimal performance.
This solution is designed for IT Managers and IT Professionals within SMB and mid-market companies who manage their own IT infrastructure. It integrates into existing environments, providing a pathway to enterprise-level end-user computing capabilities without the associated overhead, ensuring that end-user devices and applications perform reliably.
- Full Feature Access: Unlocks all advanced functionalities of Cisco's EUC platform for enhanced user experience and productivity.
- Priority L3 Support: Guarantees rapid response and resolution for critical issues from Cisco's highest tier of technical experts.
- Continuous Updates: Includes access to the latest software releases, patches, and security updates to maintain a modern and secure environment.
- Compliance Assurance: Helps maintain regulatory compliance by ensuring software is up-to-date and supported by the vendor.
- Scalable Licensing: Per-user model allows for flexible scaling as your organization grows or user needs change.
This subscription is the ideal choice for businesses seeking to maximize their end-user computing capabilities while ensuring robust support and operational stability.
What This Enables
Enable Advanced End-User Computing Features
Enable teams to deploy and manage sophisticated end-user computing environments with the full suite of Ultimate features. Streamline user onboarding and application delivery with advanced provisioning and management capabilities.
virtual desktop infrastructure, application virtualization, endpoint management, centralized IT administration
Ensure Mission Critical Uptime
Coverage for critical software incidents with direct access to Cisco's Level 3 support engineers. Protection against prolonged downtime through rapid issue resolution and expert troubleshooting.
business continuity planning, high-availability environments, critical application support, IT operations management
Maintain Software Compliance and Currency
Entitlement to all software updates, patches, and new releases throughout the subscription term. Protection against security vulnerabilities and feature obsolescence by staying current with vendor releases.
IT asset management, cybersecurity posture, regulatory compliance, software lifecycle management
Key Features
Cisco EUC Ultimate Software Suite
Unlocks the most advanced features for enhanced end-user productivity and IT control.
Level 3 Mission Critical Support
Provides priority access to expert engineers for rapid resolution of critical issues, minimizing downtime.
Subscription Licensing
Offers a flexible, scalable, and cost-effective way to access software and support with predictable billing.
Software Updates and Patches
Ensures your environment remains secure, compliant, and up-to-date with the latest Cisco innovations.
Per-User Billing
Allows for precise cost management and scaling of licenses based on actual user needs.
Industry Applications
Finance & Insurance
Ensures compliance with strict data security and availability regulations by providing secure, up-to-date end-user computing solutions and rapid support for critical financial operations.
Healthcare & Life Sciences
Supports the need for highly available and secure patient data access through robust end-user computing platforms and immediate support for critical clinical systems.
Legal & Professional Services
Maintains client confidentiality and operational continuity by providing secure access to sensitive documents and applications, backed by expert support for essential legal workflows.
Manufacturing & Industrial
Enables reliable access to operational technology and business applications for plant floor and remote workers, minimizing downtime risks in production environments.
Frequently Asked Questions
What is the term of this subscription?
The license and support are provided on a subscription basis, typically for one or more years. The exact term is defined at the time of purchase and in the associated agreement.
What does 'Mission Critical' support entail?
Mission Critical support signifies the highest level of technical assistance, including priority case handling and access to senior engineers for urgent, business-impacting issues.
Does this license apply to specific Cisco hardware?
This is a software license and support contract. While it enhances the capabilities of your end-user computing environment, it is not tied to a specific hardware model but rather the software functionality it enables.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.