Cisco Finesse Server Software High Availability Pair for CCE
Maintain uninterrupted contact center operations with the Cisco Finesse Server Software High Availability Pair license, ensuring critical uptime for your customer interactions.
- Access to: Full Cisco Finesse functionality for both primary and secondary servers in a high availability configuration.
- Coverage for: Essential software features and ongoing operational capabilities required for unified contact center management.
- Protection against: Service disruptions by enabling seamless failover between redundant Finesse servers.
- Entitlement to: Continued access to advanced agent and supervisor desktop features, ensuring business continuity.
Product Overview
Product Overview
This subscription license provides the software entitlement for a Cisco Finesse Server High Availability (HA) Pair specifically for Cisco Contact Center Enterprise (CCE) deployments. It enables the operation of two Finesse servers in a redundant configuration, ensuring that if one server experiences an issue, the other can immediately take over, maintaining critical contact center functionality.
IT Managers and IT Professionals in mid-market and enterprise organizations utilize this licensing to guarantee the uptime and performance of their Cisco CCE environment. It is essential for businesses that rely on their contact center for customer service, sales, or support operations and cannot afford downtime.
- High Availability: Enables redundant Finesse server deployment for continuous operation.
- CCE Integration: Specifically designed for Cisco Contact Center Enterprise environments.
- Software Subscription: Provides access to features and updates on a recurring basis.
- Operational Continuity: Minimizes downtime risk through automatic failover capabilities.
- Feature Access: Unlocks the full suite of agent and supervisor desktop features for CCE.
This Cisco Finesse HA Pair license is the essential choice for mid-market organizations needing reliable, always-on contact center operations without the complexity of managing enterprise-level infrastructure.
What This Enables
Enable Continuous Agent Desktop Access
Enable teams to provide uninterrupted customer service by ensuring the Cisco Finesse agent and supervisor desktops are always available. Streamline operations by eliminating single points of failure in the contact center infrastructure.
cloud-hosted contact center, on-premises contact center, hybrid contact center, unified communications deployment
Automate Contact Center Failover
Automate the process of switching to a backup server during unexpected outages or maintenance windows. Streamline disaster recovery planning with a built-in high availability solution for critical communication tools.
business continuity planning, IT infrastructure resilience, mission-critical application support, proactive system monitoring
Maintain Compliance and Service Levels
Maintain strict service level agreements (SLAs) and regulatory compliance by ensuring consistent contact center availability. Protect against service disruptions that could impact customer trust and operational integrity.
regulated industry operations, customer support operations, service delivery management, performance-driven environments
Key Features
High Availability Server Pair
Ensures continuous operation of the Finesse agent and supervisor desktops by providing automatic failover between two servers, minimizing downtime.
Cisco Contact Center Enterprise Integration
Seamlessly integrates with existing Cisco CCE infrastructure, providing a unified and consistent user experience for agents and supervisors.
Software Subscription Model
Provides access to the latest software features and updates, ensuring the contact center platform remains current and secure on a predictable billing cycle.
Redundant Desktop Access
Guarantees that agents and supervisors can always access their desktop tools, even if one server experiences an issue, maintaining productivity and customer service.
Enhanced Operational Resilience
Strengthens the overall resilience of the contact center operations, protecting against disruptions and ensuring business continuity.
Industry Applications
Finance & Insurance
Financial institutions require highly available communication systems to manage customer inquiries, transactions, and support, making Cisco Finesse HA critical for maintaining service levels and regulatory compliance.
Healthcare & Life Sciences
Healthcare providers depend on reliable contact center solutions for patient scheduling, inquiries, and critical communications, where downtime can have significant consequences for patient care and operational efficiency.
Retail & Hospitality
Retail and hospitality businesses rely on their contact centers for customer service, order management, and support, necessitating high availability to ensure positive customer experiences and maintain sales operations.
Government & Public Sector
Public sector agencies often handle high volumes of citizen inquiries and require robust, always-on communication systems to provide essential services and maintain operational continuity.
Frequently Asked Questions
What is Cisco Finesse?
Cisco Finesse is a web-based agent and supervisor desktop for Cisco contact centers. It provides a streamlined interface for managing calls, customer interactions, and agent status.
What does High Availability (HA) mean for Finesse?
High Availability means deploying two Finesse servers in a redundant configuration. If the primary server fails, the secondary server automatically takes over, ensuring continuous service without manual intervention.
Is this license for on-premises or cloud deployments?
This specific license is for the Finesse Server Software HA Pair for Cisco Contact Center Enterprise, typically deployed on-premises or in a private cloud environment managed by the customer.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.