Cisco ICM Enterprise Non-Production Suite DART
The Cisco ICM Enterprise Non-Production Suite DART provides essential licensing for development and testing environments, ensuring your critical business applications function correctly.
- License Access: Entitlement to use Cisco ICM software in non-production environments for development, testing, and training.
- Compliance Assurance: Maintains licensing compliance for software used outside of live production systems.
- Feature Enablement: Unlocks specific features and capabilities required for application development and quality assurance.
- Cost Efficiency: Provides a dedicated, cost-effective licensing solution for non-production use cases.
Product Overview
Product Overview
This offering is a Cisco ICM Enterprise Non-Production Suite DART subscription license. It grants organizations the rights to deploy and utilize Cisco's Intelligent Contact Management (ICM) software in environments designated for development, testing, and training purposes, ensuring full compliance and access to necessary functionalities.
IT Managers and IT Professionals in SMB and mid-market companies use this license to build, test, and refine contact center solutions without impacting live operations. It integrates into their existing IT infrastructure, providing a safe sandbox for innovation and quality assurance before deploying changes to production.
- Non-Production Environment Use: Specifically licensed for development, testing, and training activities.
- Feature Richness: Enables access to the full suite of ICM Enterprise features for comprehensive development.
- Subscription Billing: Provides predictable costs with a recurring subscription model.
- Compliance Management: Ensures adherence to Cisco's licensing terms for non-production software deployments.
- Scalable Capacity: Supports development needs across various team sizes and project complexities.
This Cisco ICM Enterprise Non-Production Suite DART license is the ideal solution for SMB and mid-market teams needing dedicated, compliant environments for contact center application development and testing.
What This Enables
Enable Application Development and Testing
Enable teams to build and test new contact center features and integrations in a safe, licensed environment. Streamline the development lifecycle by ensuring all necessary ICM functionalities are available for quality assurance.
software development lifecycle, application integration, quality assurance testing, IT operations management
Facilitate Training and Skill Development
Provide IT staff with access to a fully functional ICM environment for training and skill enhancement. Automate the onboarding process for new team members by offering a hands-on platform for learning ICM capabilities.
employee training programs, IT skill development, technical education, user enablement
Maintain Licensing Compliance
Ensure strict adherence to Cisco's software licensing agreements for non-production environments. Protect your organization from potential audits and penalties by using properly licensed software for all development activities.
IT compliance management, software asset management, risk mitigation, regulatory adherence
Key Features
Non-Production Environment Licensing
Ensures compliance and avoids costly penalties by providing dedicated licenses for development, testing, and training.
Full ICM Enterprise Feature Set Access
Enables comprehensive development and testing by unlocking all relevant capabilities of the Cisco ICM platform.
Subscription Billing Model
Offers predictable operational expenses and simplifies budget management with recurring subscription payments.
DART (Development, Audit, Test, Recovery) Rights
Grants specific rights for essential non-production activities, supporting robust IT operations and disaster recovery planning.
Scalable for Development Needs
Accommodates varying project scopes and team sizes, providing flexibility as development requirements evolve.
Industry Applications
Finance & Insurance
Financial institutions require robust contact center solutions for customer service and compliance, often needing dedicated environments for testing new features and regulatory updates.
Healthcare & Life Sciences
Healthcare providers rely on secure and reliable contact centers for patient communication and appointment scheduling, necessitating thorough testing of any system changes to ensure patient data privacy and service continuity.
Retail & Hospitality
Retail and hospitality businesses use contact centers for customer support, order management, and loyalty programs, requiring development environments to test new customer engagement strategies and system integrations.
Government & Public Sector
Public sector agencies often manage high volumes of citizen inquiries and require secure, compliant systems, making it essential to test any system modifications in a controlled, licensed non-production environment.
Frequently Asked Questions
What is the purpose of a non-production license?
A non-production license is specifically for using software in environments dedicated to development, testing, training, or disaster recovery. It ensures compliance and prevents the use of production licenses for these activities.
Can this license be used for live customer interactions?
No, this license is strictly for non-production environments. Using it for live customer interactions would violate Cisco's licensing terms and could lead to compliance issues.
What does 'DART' stand for in the product name?
DART typically refers to Development, Audit, Test, and Recovery rights, indicating the permitted uses for this type of non-production license.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.