Cisco Imagicle Call Accounting Basic+HA - 50 Users
Cisco Imagicle Call Accounting Basic+HA provides essential call reporting and high availability for up to 50 users, ensuring critical communication data is captured and protected.
- Coverage for: Essential call accounting features including call detail records, reporting, and user management for up to 50 users.
- High Availability: Ensures continuous operation of call accounting services, minimizing downtime and data loss risk.
- Compliance Support: Aids in meeting regulatory and internal policy requirements by providing detailed call logs and usage data.
- Operational Insights: Delivers visibility into call patterns, enabling better resource allocation and cost management.
Product Overview
Product Overview
This Cisco Imagicle Call Accounting Basic+HA subscription provides essential call detail recording, reporting, and high availability for businesses with up to 50 users. It unlocks capabilities for tracking call activity, managing usage, and ensuring the continuity of your communication data.
Designed for IT Managers and Business Owners in SMB and mid-market companies, this solution integrates with Cisco Unified Communications platforms to offer critical insights into voice traffic, supporting compliance and operational efficiency within their own IT environment.
- Call Detail Recording: Captures comprehensive data for every call made and received.
- Standard Reporting: Generates essential reports on call volume, duration, and user activity.
- High Availability (HA): Provides redundancy to ensure uninterrupted service and data protection.
- User Management: Allows for easy administration of user accounts and call tracking settings.
- Subscription Licensing: Offers predictable costs and access to ongoing software updates.
This subscription is an ideal choice for SMB and mid-market teams seeking to gain control and visibility over their Cisco call environment without the overhead of enterprise-grade solutions.
What This Enables
Enable detailed call tracking and reporting
Enable teams to generate detailed call logs and reports for auditing and operational analysis. Streamline the process of monitoring voice traffic to identify usage patterns and potential cost savings.
on-premises PBX, cloud-connected voice systems, hybrid communication platforms
Ensure continuous call accounting service
Automate high availability for call accounting services, protecting against data loss and service downtime. Protect critical communication records by ensuring the call accounting platform remains operational.
business continuity planning, disaster recovery strategy, mission-critical voice services
Support regulatory compliance requirements
Support compliance with industry regulations and internal policies by maintaining accurate and accessible call records. Automate the capture and storage of call data necessary for audits and legal discovery.
regulated business operations, internal policy enforcement, legal hold procedures
Key Features
Call Detail Recording (CDR)
Captures essential data for every call, enabling detailed analysis and reporting for operational and compliance needs.
High Availability (HA)
Ensures continuous operation and data protection, minimizing the risk of downtime and lost call records.
Standard Reporting Suite
Provides out-of-the-box reports to quickly gain insights into call volume, duration, and user activity.
User and Extension Management
Allows for straightforward administration of users and their associated call tracking parameters.
Subscription Licensing
Offers predictable operational expenses and access to ongoing software updates and support.
Industry Applications
Finance & Insurance
This industry often requires detailed call logging for regulatory compliance, fraud detection, and customer service verification, making call accounting a critical tool.
Legal & Professional Services
Law firms and professional service organizations need to track billable time and client communications accurately, often necessitating detailed call records for billing and accountability.
Healthcare & Life Sciences
Healthcare providers must adhere to strict data privacy regulations like HIPAA, which can extend to call records for patient communication verification and security audits.
Government & Public Sector
Government agencies may have specific requirements for record retention and auditing of communications for transparency and accountability purposes.
Frequently Asked Questions
What is Cisco Imagicle Call Accounting Basic+HA?
It is a software subscription license from Cisco that provides essential call detail recording, reporting, and high availability features for up to 50 users on Cisco Unified Communications platforms.
What does 'Basic+HA' mean?
'Basic' refers to the core call accounting features included, while 'HA' signifies the High Availability component, which ensures service continuity and data redundancy.
Who is this license intended for?
This license is designed for SMB and mid-market businesses that use Cisco voice systems and need to track call activity for operational insights, cost management, or compliance purposes.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.