Cisco Imagicle UC Cloud Suite Contact Manager Connect
Cisco Imagicle UC Cloud Suite Contact Manager provides essential contact management and calling features for your business users, ensuring seamless communication and productivity.
- Enhanced Contact Management: Access a unified directory and presence information for all users.
- Streamlined Calling: Initiate calls directly from your desktop or CRM application.
- Improved Collaboration: See user availability and connect instantly through integrated presence.
- Simplified Administration: Manage contacts and calling features efficiently through a cloud-based platform.
Product Overview
Product Overview
The Cisco Imagicle UC Cloud Suite Contact Manager is a software licensing subscription that unlocks advanced contact management and calling capabilities within your Cisco Unified Communications environment. It provides users with a centralized directory, presence information, and click-to-call functionality, directly integrating with your existing communication infrastructure.
This solution is designed for business owners, IT managers, and IT professionals in SMB and mid-market companies who rely on efficient communication tools. It fits into your existing IT stack by enhancing your Cisco UC platform, offering greater control and improved user experience without requiring significant hardware investment.
- Unified Contact Directory: Consolidate all business contacts into a single, searchable interface.
- Real-time Presence: View user availability and status to facilitate quicker connections.
- Click-to-Call Functionality: Initiate phone calls directly from your desktop applications or CRM.
- CRM Integration: Seamlessly link contact information with your Customer Relationship Management system.
- Cloud-Based Management: Enjoy flexible, scalable management of your communication tools from anywhere.
Empower your teams with efficient communication tools designed for the modern SMB and mid-market business environment.
What This Enables
Enable unified contact management and presence
Enable teams to access a single, up-to-date directory of all business contacts, including real-time presence information. This streamlines communication by allowing users to quickly see who is available and initiate calls directly from their desktop.
cloud-based UC, hybrid UC environments, desktop applications, CRM integration
Streamline outbound calling processes
Streamline the process of initiating outbound calls by enabling click-to-call functionality directly from contact lists or CRM records. This reduces manual dialing errors and saves valuable time for sales and support staff.
sales teams, customer support, remote workers, integrated workflows
Enhance team collaboration with presence information
Enhance team collaboration by providing clear visibility into user availability and status. This allows colleagues to connect with the right person at the right time, improving response times and project coordination.
internal communications, project teams, distributed workforces, real-time collaboration
Key Features
Unified Contact Directory
Access all business contacts in one searchable location, reducing time spent looking for information.
Real-time Presence Status
See colleague availability instantly, enabling faster and more efficient communication.
Click-to-Call Functionality
Initiate phone calls directly from your desktop applications, saving time and reducing errors.
CRM Integration Capabilities
Link communication activities directly to customer records, improving sales and service insights.
Cloud-Based Subscription Model
Benefit from flexible, scalable access to advanced features without significant upfront hardware costs.
Industry Applications
Finance & Insurance
Financial institutions require reliable and efficient communication for client interactions and regulatory compliance, benefiting from streamlined contact management and call logging.
Legal & Professional Services
Law firms and professional service providers need quick access to client contact information and efficient calling to manage client relationships and case communications effectively.
Healthcare & Life Sciences
Healthcare organizations benefit from rapid access to patient and provider contact details, along with clear presence indicators, to ensure timely communication in critical situations.
Manufacturing & Industrial
Manufacturers can improve coordination between departments and with external partners by leveraging unified contact lists and real-time presence for faster issue resolution and operational efficiency.
Frequently Asked Questions
What is the Cisco Imagicle UC Cloud Suite Contact Manager?
It is a subscription-based software license that enhances Cisco Unified Communications with advanced contact management and calling features, including a unified directory and presence information.
Who is this product for?
This product is designed for SMB and mid-market companies looking to improve their communication efficiency and integrate contact management with their existing Cisco UC environment.
What are the main benefits of this license?
Key benefits include streamlined calling, improved team collaboration through presence, centralized contact management, and simplified administration via a cloud platform.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.