Cisco IOS XR Support Extension for ASR9000
This Cisco IOS XR support extension provides critical software updates and technical assistance for 50 nodes of your ASR9000 platform for one year.
- Extended Software Support: Access to critical bug fixes, security patches, and software updates for Cisco IOS XR.
- Technical Assistance: Entitlement to expert technical support for troubleshooting and issue resolution.
- Platform Continuity: Ensures your ASR9000 network devices remain operational and compliant with the latest software.
- Proactive Maintenance: Protection against potential disruptions caused by unaddressed software vulnerabilities or performance issues.
Product Overview
Product Overview
This is a one-year subscription-based support extension for Cisco IOS XR software, specifically designed to cover up to 50 nodes of Cisco's ASR9000 series routers. It provides access to essential software updates, bug fixes, and technical support services, ensuring the continued stability and performance of your core network infrastructure.
This service is ideal for IT Managers and IT Professionals within SMB and mid-market organizations who rely on the ASR9000 platform for their critical network operations. It integrates directly with your existing Cisco hardware, providing a vital layer of ongoing operational assurance and access to vendor expertise.
- Software Updates: Receive timely access to critical patches and software releases for Cisco IOS XR.
- Technical Support: Entitlement to expert assistance from Cisco for issue resolution and troubleshooting.
- Compliance Assurance: Helps maintain regulatory compliance by ensuring your network software is up to date.
- Operational Stability: Minimizes the risk of downtime and performance degradation due to software issues.
- Extended Hardware Lifecycle: Supports the ongoing operation of your ASR9000 hardware investment.
This support extension is the right choice for SMB and mid-market teams needing to maintain the operational integrity and security of their Cisco ASR9000 network.
What This Enables
Access to Critical Software Updates
Access to essential software updates, including bug fixes and security patches for Cisco IOS XR. This ensures your network devices are protected against known vulnerabilities and perform optimally.
organizations running critical network infrastructure, businesses with uptime SLAs, teams managing complex routing environments, companies requiring ongoing security posture maintenance
Expert Technical Assistance
Entitlement to direct technical support from Cisco engineers for troubleshooting and issue resolution. This provides your IT team with expert guidance to quickly resolve network problems.
businesses with limited in-house network expertise, organizations facing complex network challenges, teams needing rapid response to critical incidents, companies prioritizing efficient problem resolution
Protection Against Software Vulnerabilities
Protection against potential security breaches and operational disruptions stemming from unpatched software vulnerabilities. This proactive measure safeguards your network's integrity.
companies handling sensitive data, organizations subject to compliance audits, businesses operating in high-threat environments, networks requiring continuous security monitoring
Key Features
Cisco IOS XR Software Updates
Receive timely access to critical bug fixes, security patches, and software releases to maintain network integrity and performance.
Technical Support Entitlement
Gain direct access to Cisco's expert technical support for efficient troubleshooting and issue resolution, minimizing downtime.
Support for 50 Nodes
Provides extended coverage for a significant portion of your ASR9000 router deployment, ensuring consistent support across your core network.
1-Year Subscription Term
Offers a defined period of assured support and software access, allowing for predictable IT budgeting and planning.
Platform Compliance
Helps maintain compliance with industry standards and internal policies by ensuring your network software is up to date and supported.
Industry Applications
Finance & Insurance
Financial institutions require highly stable and secure network infrastructure to handle sensitive transactions and comply with strict regulatory requirements like PCI DSS and SOX.
Telecommunications & Media
Service providers rely on the ASR9000 platform for core network functions and demand continuous uptime and access to the latest software features to deliver services.
Healthcare & Life Sciences
Healthcare organizations must maintain secure and reliable network operations to protect patient data (HIPAA compliance) and ensure critical medical systems remain accessible.
Manufacturing & Industrial
Industrial environments often depend on robust and consistent network connectivity for operational technology (OT) systems, requiring reliable hardware and software support.
Frequently Asked Questions
What is a Cisco IOS XR Support Extension?
A Cisco IOS XR Support Extension is a subscription service that provides continued access to software updates, bug fixes, security patches, and technical support for your Cisco IOS XR operating system on supported hardware.
What hardware does this apply to?
This specific support extension applies to Cisco ASR9000 series routers running the IOS XR operating system, covering up to 50 nodes.
What is the duration of this support contract?
This support extension is for a term of one year from the date of purchase or activation, as specified in the agreement.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.