Cisco KURMI MONO-TENANT DAY2 CONTACT CENTER
The Cisco KURMI MONO-TENANT DAY2 CONTACT CENTER license provides essential day-two operational capabilities for your Cisco contact center platform, ensuring continued functionality and feature access for your users.
- License Term: Subscription-based access to ongoing contact center platform features and support.
- Billing Model: Per-user, recurring subscription ensures predictable operational costs.
- Platform Applicability: Designed for Cisco's single-tenant contact center solutions.
- Key Value: Maintains compliance, unlocks critical post-deployment features, and ensures business continuity.
Product Overview
Product Overview
This is a Cisco KURMI MONO-TENANT DAY2 CONTACT CENTER platform software license, provided on a subscription basis per user. It grants access to essential day-two operational features and ongoing support for your Cisco contact center environment, ensuring your system remains functional and compliant after initial deployment.
This license is ideal for businesses of all sizes that utilize Cisco's single-tenant contact center solutions. It supports IT Managers and IT Professionals responsible for maintaining and optimizing their customer interaction platforms, ensuring a stable and feature-rich experience for their support agents and customers.
- Subscription Access: Continuous access to platform updates and feature enhancements.
- Per-User Licensing: Scalable model that aligns costs with your active user base.
- Day-Two Operations: Enables ongoing management, configuration, and optimization of your contact center.
- Compliance Assurance: Helps maintain regulatory adherence and operational standards.
- Feature Enablement: Unlocks advanced functionalities required for sustained contact center performance.
This Cisco license is the right choice for SMB and mid-market teams needing reliable, ongoing access to their contact center platform's essential features and support.
What This Enables
Enable Ongoing Feature Access
Enable teams to utilize advanced contact center functionalities beyond initial deployment. Streamline customer service operations by ensuring access to the latest features and performance enhancements.
cloud-hosted applications, on-premises software, subscription-based services, multi-function platforms
Maintain Operational Compliance
Streamline adherence to industry regulations and internal IT policies by maintaining up-to-date licensing. Automate compliance checks by ensuring all users have the correct entitlements for the contact center platform.
regulated environments, business-critical systems, IT-managed infrastructure, service delivery platforms
Ensure Business Continuity
Automate the prevention of service interruptions due to licensing lapses or feature expirations. Protect your customer support operations by guaranteeing continuous access to the contact center platform.
customer-facing operations, high-availability systems, mission-critical applications, IT service management
Key Features
Subscription-based licensing
Provides predictable operational expenses and continuous access to platform updates and features.
Per-user model
Allows for flexible scaling of licenses based on the number of active contact center agents or users.
Day-two operational support
Ensures continued functionality, management, and optimization of the contact center platform after initial deployment.
Single-tenant architecture support
Specifically designed for businesses requiring dedicated, isolated instances of Cisco's contact center solution.
Feature access and enablement
Unlocks essential capabilities required for ongoing customer service operations and performance.
Industry Applications
Finance & Insurance
Financial institutions require robust and compliant contact center solutions to manage customer inquiries, transactions, and sensitive data securely, necessitating ongoing feature access and support.
Healthcare & Life Sciences
Healthcare providers rely on contact centers for patient communication and appointment scheduling, demanding high availability and adherence to strict privacy regulations like HIPAA, which requires continuous platform functionality.
Retail & Hospitality
These sectors use contact centers for customer service, order management, and reservations, benefiting from features that enhance customer experience and operational efficiency through continuous platform updates.
Government & Public Sector
Government agencies often manage high volumes of citizen inquiries and require reliable, secure communication channels, making ongoing access to contact center features crucial for public service delivery.
Frequently Asked Questions
What is the Cisco KURMI MONO-TENANT DAY2 CONTACT CENTER license?
This is a subscription-based software license from Cisco that provides ongoing access to features and support for your single-tenant contact center platform. It is billed per user.
Who is this license intended for?
This license is for businesses that use Cisco's single-tenant contact center solutions and need to ensure continued operation, feature access, and compliance for their users.
What does 'Day 2' refer to in this context?
'Day 2' refers to the period after the initial deployment and setup of the contact center. This license covers the ongoing management, maintenance, and utilization of the platform's features.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.