Cisco SRVCC MSC Fallback Support
This Cisco SRVCC MSC Fallback Support contract provides essential high availability for your mobile core infrastructure, ensuring mission-critical voice call continuity and network resilience.
- Coverage: Access to Cisco TAC for critical issue resolution and software updates.
- Response: Options for next-business-day hardware replacement to minimize downtime.
- Duration: Typically available in 1, 3, or 5-year terms, offering long-term protection.
- Value: Protects your investment and maintains operational continuity for voice services.
Product Overview
Product Overview
The Cisco SRVCC MSC Fallback Support is a maintenance contract designed to ensure the continuous operation and resilience of your mobile core infrastructure. It provides access to Cisco's technical support and hardware replacement services, crucial for maintaining high availability of voice services.
This support is ideal for businesses operating mobile networks, such as telecommunications providers or large enterprises with private mobile deployments. It integrates with existing Cisco mobile core hardware, offering a safety net against unplanned outages and ensuring compliance with service level agreements.
- High Availability: Ensures your voice services remain operational even during component failures.
- Technical Support: Provides access to Cisco's expert Technical Assistance Center (TAC).
- Hardware Replacement: Offers options for rapid hardware replacement to reduce downtime.
- Software Updates: Entitles you to software updates and patches for maintained security and performance.
- Network Resilience: Enhances the overall stability and reliability of your mobile core network.
Secure your mobile voice infrastructure with Cisco SRVCC MSC Fallback Support, offering enterprise-grade resilience without the overhead for your business.
What's Covered
Hardware Failure and Replacement
Coverage for hardware failures within the supported Cisco SRVCC MSC system. This ensures that faulty components are replaced promptly, minimizing the duration of any potential service interruption.
telecommunications infrastructure, mission-critical voice systems, network operations centers, IT infrastructure management
Technical Assistance Center Access
Access to Cisco's expert Technical Assistance Center (TAC) for troubleshooting and issue resolution. This provides your IT team with specialized support to address complex problems quickly and efficiently.
complex IT environments, core network services, IT support teams, business continuity planning
Software Updates and Patches
Entitlement to receive software updates and patches for the supported Cisco system. This helps maintain system security, performance, and compatibility with evolving network standards.
network infrastructure, compliance requirements, IT asset management, system lifecycle management
Network Resilience and Uptime
Protection against unplanned downtime by ensuring the high availability of your mobile voice services. This contract is key to maintaining service level agreements and customer satisfaction.
service provider networks, enterprise voice solutions, critical communication systems, operational stability
Key Features
Cisco TAC Access
Receive expert technical assistance for rapid troubleshooting and issue resolution, reducing Mean Time To Repair (MTTR).
Hardware Replacement Options
Minimize service disruption with options for next-business-day or faster hardware replacement for critical components.
Software Maintenance
Stay current with software updates and patches to ensure security, performance, and compliance.
Extended System Lifespan
Protect your investment in Cisco infrastructure with ongoing support and maintenance.
High Availability Assurance
Maintain critical voice call continuity and network resilience for your mobile core.
Industry Applications
Telecommunications & Utilities
Essential for maintaining high availability and call continuity in mobile switching centers, directly impacting subscriber services and revenue.
Government & Public Sector
Ensures reliable communication infrastructure for public safety and critical government operations where downtime is not an option.
Finance & Insurance
Supports critical voice communication channels for trading floors and customer service operations that require constant uptime and compliance.
Healthcare & Life Sciences
Guarantees the reliability of voice communication systems for patient care coordination and emergency response within healthcare facilities.
Frequently Asked Questions
What is SRVCC MSC Fallback Support?
SRVCC (Single Radio Voice Call Continuity) MSC (Mobile Switching Center) Fallback Support is a maintenance contract that ensures voice call continuity and network resilience for mobile core infrastructures. It provides technical support and hardware services for Cisco equipment.
What kind of hardware does this support cover?
This support contract is designed for Cisco's mobile core infrastructure components that support SRVCC functionality. Specific hardware compatibility is detailed in the product documentation and Statement of Work.
What is the typical contract duration?
Cisco support contracts are typically offered in durations of 1, 3, or 5 years, allowing you to choose the level of protection that best suits your business needs and budget.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.