Cisco MSX Managed Device Service Package, Preferred, 1 Year
The Cisco MSX Managed Device Service Package provides preferred support for a single device for one year, ensuring your critical network infrastructure remains operational and secure.
- Coverage for Hardware: Entitlement to hardware replacement and repair services for the covered Cisco device.
- Access to Technical Support: Coverage for access to Cisco's expert technical support team for troubleshooting and issue resolution.
- Protection against Downtime: Protection against unexpected device failures that could disrupt business operations and productivity.
- Entitlement to Software Updates: Entitlement to necessary software updates and patches to maintain optimal device performance and security.
Product Overview
Product Overview
This Cisco MSX Managed Device Service Package, Preferred tier, provides essential support and maintenance for a single Cisco network device over a one-year subscription term. It ensures your device is covered for hardware issues and includes access to technical assistance, helping to maintain network stability and performance.
This service is designed for business owners, IT managers, and IT professionals in SMB and mid-market companies who rely on Cisco network hardware for their daily operations. It fits into their existing IT infrastructure by providing a safety net for their critical network components, reducing the risk of costly downtime.
- Subscription Billing: Predictable annual billing for consistent budgeting and cost management.
- Preferred Support Tier: Access to a higher level of support with potentially faster response times and dedicated resources.
- Single Device Coverage: Focused support for a specific, critical network device within your infrastructure.
- Hardware & Software Assurance: Covers hardware failures and ensures access to necessary software updates.
- Operational Continuity: Minimizes business disruption by ensuring prompt resolution of device issues.
This Cisco service package offers SMB and mid-market teams a cost-effective way to ensure the reliability and performance of their essential network hardware.
What This Enables
Hardware Failure and Replacement Coverage
Access to hardware replacement and repair services for the covered Cisco device. This ensures that if a critical component fails, it can be quickly replaced to minimize network downtime.
On-premises network infrastructure, business-critical device support, IT asset lifecycle management, proactive network maintenance
Expert Technical Support Access
Coverage for access to Cisco's expert technical support team for troubleshooting and issue resolution. This provides your IT team with immediate assistance when facing complex network problems.
Network operations centers, IT help desks, remote IT management, business continuity planning
Protection Against Operational Disruption
Protection against unexpected device failures that could disrupt business operations and productivity. This service mitigates the financial and operational impact of network outages.
Small business IT environments, mid-market network deployments, regulated industry compliance, essential service delivery
Key Features
Subscription-based licensing
Provides predictable annual costs for easier budgeting and financial planning.
Preferred support tier
Offers enhanced access to technical expertise and potentially faster resolution times for critical issues.
Single device focus
Ensures dedicated support for a specific, vital piece of network hardware.
1-year term
Provides a defined period of assured support and protection for your investment.
Cisco hardware and software
Guarantees support from the original equipment manufacturer for optimal compatibility and performance.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their networks to ensure uninterrupted trading, customer transactions, and compliance with strict financial regulations.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems, data management, and compliance with HIPAA regulations, making device support critical.
Manufacturing & Industrial
Industrial operations rely on stable network infrastructure for production lines, IoT devices, and supply chain management, where downtime can lead to significant financial losses.
Legal & Professional Services
Law firms and professional service organizations handle sensitive client data and require continuous access to their systems to meet client deadlines and maintain confidentiality.
Frequently Asked Questions
What is the Cisco MSX Managed Device Service Package?
It is a subscription service from Cisco that provides preferred support for a single network device for one year. This includes hardware replacement and technical assistance to ensure your device remains operational.
Who is this service intended for?
This service is designed for businesses, particularly SMBs and mid-market companies, that use Cisco network devices and require reliable support to maintain their IT infrastructure.
What does 'Preferred' support mean?
The Preferred support tier typically offers a higher level of service compared to basic support, which may include faster response times, access to specialized engineers, or other enhanced service benefits.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.