Cisco MSX Upgraded Support for NSO and ESC, Advantage, 3 Year
This 3-year Advantage upgraded support package for Cisco NSO and ESC ensures your critical network automation platforms remain operational and benefit from expert technical assistance.
- Access to Advanced Support: Entitlement to Cisco's Advantage level technical support for your NSO and ESC environments.
- Coverage for Platform Issues: Protection against software defects, configuration challenges, and operational disruptions impacting your network automation.
- Proactive Issue Resolution: Benefit from timely assistance and expert guidance to minimize downtime and maintain service continuity.
- Extended Operational Assurance: Secure 3 years of continuous support, safeguarding your investment and ensuring long-term platform stability.
Product Overview
Product Overview
This offering provides 3 years of Cisco's Advantage upgraded support for the Network Services Orchestrator (NSO) and Enterprise Service Controller (ESC) platforms. It ensures access to advanced technical assistance, software updates, and proactive issue resolution, crucial for maintaining the health and performance of your network automation infrastructure.
Designed for businesses that rely on sophisticated network automation, this support package is ideal for IT Managers and IT Professionals overseeing complex network deployments. It integrates into environments utilizing Cisco NSO and ESC for service provisioning, network configuration, and policy enforcement, ensuring these core systems operate without interruption.
- Enhanced Technical Expertise: Direct access to Cisco's specialized support engineers for complex NSO and ESC issues.
- Software Updates and Patches: Entitlement to the latest software releases, bug fixes, and security patches for platform stability.
- Proactive Monitoring Insights: Potential for early detection of issues through advanced diagnostics and support engagement.
- Minimized Downtime: Expedited resolution times to reduce the impact of operational disruptions on business services.
- Compliance and Stability: Ensures your network automation tools remain current and supported, aiding in regulatory compliance and operational consistency.
This 3-year Advantage support plan is the right choice for SMB and mid-market teams needing reliable, expert assistance for their Cisco NSO and ESC platforms.
What This Enables
Continuous Platform Operation Assurance
Coverage for unexpected software defects or configuration errors that disrupt network automation services. This ensures that critical functions like service provisioning and network changes can proceed without prolonged interruption.
production environments, automated workflows, network service delivery, IT operations management
Access to Expert Technical Guidance
Entitlement to direct engagement with Cisco's specialized support engineers for complex troubleshooting scenarios. This provides your IT team with the necessary expertise to resolve intricate issues efficiently.
complex IT infrastructure, multi-vendor networks, advanced automation deployments, IT operations support
Timely Software Updates and Patches
Protection against security vulnerabilities and performance degradation by ensuring access to the latest software releases and patches. This keeps your NSO and ESC platforms secure and optimized.
security-conscious operations, performance-critical systems, regulatory compliance, ongoing software maintenance
Key Features
Advantage Level Support
Gain direct access to Cisco's expert technical resources for faster and more effective issue resolution.
Software Updates and Bug Fixes
Stay current with the latest software versions, ensuring optimal performance, security, and access to new features.
3-Year Subscription Term
Provide long-term operational stability and predictable support costs for your critical network automation platforms.
NSO and ESC Platform Coverage
Ensure the continuous operation and reliability of your core network orchestration and service control systems.
Proactive Issue Management
Benefit from Cisco's expertise to identify and resolve potential problems before they impact your business operations.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network automation to manage complex trading platforms, customer services, and regulatory compliance, making robust support essential.
Telecommunications & Networking
Service providers rely heavily on NSO and ESC for efficient network provisioning and service assurance, demanding high availability and rapid support to meet stringent SLAs.
Healthcare & Life Sciences
Healthcare organizations need secure and compliant IT infrastructure to manage patient data and critical medical systems, where network stability and rapid support are vital for uninterrupted operations.
Manufacturing & Industrial
Industrial environments use network automation for operational technology (OT) and IT convergence, requiring dependable support to maintain production lines and supply chain efficiency.
Frequently Asked Questions
What is the difference between standard and Advantage support for Cisco NSO and ESC?
Advantage support typically offers enhanced service levels, faster response times, and direct access to specialized engineers compared to standard support. It is designed for mission-critical environments where minimizing downtime is paramount.
Does this support cover hardware failures?
This is a software support contract for the NSO and ESC platforms. It covers issues related to the software itself, not the underlying hardware. Hardware support would be a separate agreement.
What is the billing model for this support?
This is a subscription-based billing model, meaning you pay a recurring fee for the duration of the support term, which is 3 years in this case.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.