Cisco MSX Upgraded Support for NSO and ESC, Preferred, 3 Year
This 3-year Preferred upgraded support contract for Cisco NSO and ESC ensures your critical network automation platforms remain operational and optimized.
- Access to Expert Support: Gain entitlement to Cisco's Preferred support engineers for timely issue resolution.
- Coverage for Platform Issues: Receive assistance for software defects, configuration challenges, and operational questions related to NSO and ESC.
- Protection Against Downtime: Minimize business disruption with guaranteed response times and proactive issue management.
- Entitlement to Software Updates: Ensure your NSO and ESC environments are running the latest, most secure versions with access to patches and updates.
Product Overview
Product Overview
This offering provides 3 years of Preferred upgraded support for Cisco Network Services Orchestrator (NSO) and Enterprise Service Controller (ESC) software. It ensures continuous access to Cisco's technical expertise and software updates, crucial for maintaining the stability and performance of your network automation infrastructure.
IT Managers and IT Professionals in SMB and mid-market organizations utilize this support to safeguard their investment in Cisco's NSO and ESC platforms. It fits within environments that rely on automated network provisioning, configuration management, and service assurance, preventing operational disruptions and ensuring compliance.
- Enhanced Technical Assistance: Direct access to Cisco's Preferred support tier for faster and more specialized problem-solving.
- Software Defect Resolution: Coverage for bugs and issues within the NSO and ESC software, ensuring smooth operation.
- Configuration Guidance: Support for understanding and resolving configuration-related challenges within the platforms.
- Proactive Updates: Entitlement to software updates, patches, and bug fixes to maintain security and performance.
- Extended Operational Stability: Three years of dedicated support to minimize unplanned downtime and maintain service delivery.
This 3-year Preferred support plan is designed for businesses needing reliable, expert assistance to keep their Cisco NSO and ESC platforms running efficiently.
What This Enables
Continuous Operation of Network Automation
Enable teams to maintain uninterrupted operation of their Cisco NSO and ESC platforms. This ensures that automated network provisioning and configuration management processes continue without disruption.
automated network provisioning, configuration management, service assurance, IT infrastructure operations
Timely Resolution of Software Defects
Streamline the process of addressing software bugs and issues within the NSO and ESC environments. This ensures that critical automation functions are not compromised by technical glitches.
software lifecycle management, IT operations support, network engineering, platform maintenance
Access to Expert Technical Guidance
Automate access to specialized Cisco support engineers for complex configuration challenges and operational questions. This accelerates problem-solving and reduces reliance on internal resources for niche expertise.
IT support escalation, network automation strategy, platform optimization, technical troubleshooting
Key Features
Preferred Support Tier Access
Gain direct access to a higher level of Cisco technical expertise for faster, more effective issue resolution.
3-Year Subscription Term
Secure predictable support coverage for your critical network automation platforms over an extended period, simplifying budgeting and planning.
NSO and ESC Software Coverage
Receive dedicated support for both Cisco Network Services Orchestrator and Enterprise Service Controller, ensuring comprehensive platform stability.
Software Updates and Patches
Stay current with the latest software versions, including bug fixes and security enhancements, to maintain optimal performance and protection.
Proactive Issue Management
Benefit from Cisco's expertise in identifying and addressing potential problems before they impact your operations, reducing downtime.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure network automation for compliance and rapid service deployment, making robust support for NSO and ESC critical.
Telecommunications & Utilities
These sectors rely heavily on network automation for service delivery and infrastructure management, demanding continuous uptime and expert support for platforms like Cisco NSO and ESC.
Healthcare & Life Sciences
Healthcare organizations need reliable IT infrastructure to support patient care and data management, necessitating strong support for network automation tools to ensure system stability and compliance.
Manufacturing & Industrial
Industrial environments depend on consistent network performance for operational technology (OT) and IT integration, where Cisco NSO and ESC support ensures automation processes run without interruption.
Frequently Asked Questions
What is the difference between standard and upgraded support?
Upgraded support, like Preferred, typically offers faster response times, direct access to specialized engineers, and potentially broader coverage for issues compared to standard support levels.
Does this license include new software features?
This is a support contract that provides access to software updates, patches, and bug fixes. Major new feature releases are typically part of separate software licensing agreements.
What happens when the 3-year term ends?
You will have the option to renew the support contract for an additional term to continue receiving benefits like technical assistance and software updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.