Cisco NCI-D PROSW LIC & L3 Mission Critical SW Support Service
This Cisco NCI-D PROSW LIC & L3 Mission Critical Software Support Service provides essential software entitlements and expert technical assistance for your core network infrastructure.
- 24x7x365 Support: Access to Cisco's expert technical support engineers for immediate issue resolution, minimizing downtime.
- Software Entitlements: Ensures you have the latest software features, updates, and security patches for optimal performance and compliance.
- Mission Critical Coverage: Prioritized support for critical network issues, guaranteeing rapid response times to maintain business continuity.
- Per Core Licensing: Provides software licensing and support based on the processing cores of your Cisco hardware, ensuring accurate and scalable coverage.
Product Overview
Product Overview
This offering is a Cisco platform software license and subscription that includes Level 3 Mission Critical Software Support Services, billed per core. It provides access to essential software features, updates, and critical technical support for Cisco network devices, ensuring your infrastructure operates at peak performance and remains compliant.
Designed for businesses that rely on robust network performance, this service is ideal for IT Managers and IT Professionals in SMB and mid-market organizations. It integrates directly with your existing Cisco hardware, providing a vital layer of support and software assurance for your core network operations.
- Advanced Software Access: Unlock the full capabilities of your Cisco network hardware with the latest software releases and feature sets.
- Critical Incident Response: Receive prioritized, expert technical assistance for mission-critical issues, reducing Mean Time To Repair (MTTR).
- Proactive Updates: Stay ahead of security threats and performance degradation with timely software patches and bug fixes.
- Licensing Compliance: Maintain accurate software licensing for your Cisco infrastructure, avoiding potential compliance risks and audit issues.
- Scalable Support: Licensing and support are calculated per core, offering a flexible and scalable model that aligns with your hardware's processing power.
Ensure your business network runs smoothly and securely with this essential Cisco software license and mission-critical support service.
What This Enables
Access to Latest Software Features and Updates
Enable teams to deploy new network functionalities and security enhancements by providing access to the latest Cisco software releases. Streamline network operations with features designed to improve performance and manageability.
On-premises data centers, distributed enterprise networks, campus network deployments
Mission Critical Incident Resolution
Ensure business continuity by providing rapid, expert support for critical network incidents. Protect against prolonged downtime with prioritized access to Level 3 engineers who can resolve complex issues quickly.
High-availability network environments, business-critical application hosting, production server rooms
Software Compliance and Security Assurance
Automate the process of maintaining software compliance and security by ensuring access to timely patches and updates. Protect sensitive data and systems from emerging threats with up-to-date security protocols.
Regulated industry networks, corporate IT environments, secure data storage facilities
Key Features
Level 3 Mission Critical Software Support
Receive expert technical assistance for the most complex software issues, ensuring rapid resolution and minimal business disruption.
Software License Entitlement
Gain access to the latest software features, updates, and security patches for your Cisco network devices, enhancing functionality and protection.
Per Core Billing Model
Benefit from a scalable and cost-effective licensing model that aligns support costs with your hardware's processing capacity.
24x7x365 Availability
Ensure continuous network operation and immediate support access, regardless of the time or day, to address critical issues promptly.
Cisco's Technical Expertise
Access the deep technical knowledge and resources of Cisco's support engineers to troubleshoot and resolve advanced network challenges.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure network infrastructure to handle sensitive transactions and comply with strict regulatory requirements like PCI DSS and SOX.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network connectivity for patient care systems and must adhere to HIPAA regulations for data privacy and security.
Manufacturing & Industrial
Industrial operations rely on robust and stable network performance for real-time control systems and supply chain management, where downtime can be extremely costly.
Government & Public Sector
Government agencies need secure, reliable, and compliant IT infrastructure to deliver essential services to citizens, often facing stringent security mandates and uptime requirements.
Frequently Asked Questions
What is Cisco NCI-D PROSW LIC & L3 MISSION CRITICAL SW SUP SERV PER CORE?
This is a subscription service from Cisco that provides a software license and Level 3 Mission Critical Software Support for your Cisco network devices. It is billed based on the number of processing cores in your hardware and ensures you have access to software updates and expert technical assistance.
What kind of support is included?
This service includes Level 3 Mission Critical Software Support, meaning you receive prioritized, expert technical assistance for critical software-related issues 24x7x365. This helps minimize downtime and ensures your network operates smoothly.
How is the licensing and support cost determined?
The service is billed on a per-core basis. This means the cost is calculated based on the number of processing cores in the Cisco hardware you are licensing and supporting, providing a scalable model.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.