Cisco BUCHER+SUTER CONNECTS Salesforce Service Cloud Voice
This Cisco platform license unlocks advanced integration capabilities for Salesforce Service Cloud Voice, enabling enhanced customer engagement and agent productivity.
- Feature Access: Unlocks the full suite of integration features between Cisco's communication platforms and Salesforce Service Cloud Voice.
- Enhanced Agent Productivity: Empowers service agents with integrated voice and CRM data for faster, more informed customer interactions.
- Streamlined Workflows: Automates data capture and routing, reducing manual effort and improving operational efficiency.
- Improved Customer Experience: Facilitates richer, more personalized customer service interactions through unified communication channels.
Product Overview
Product Overview
The Cisco BUCHER+SUTER CONNECTS Salesforce Service Cloud Voice license provides the software entitlement to integrate Cisco's contact center and communication solutions directly with Salesforce Service Cloud Voice. This integration enables businesses to unify customer interactions, streamline agent workflows, and gain deeper insights into customer service performance.
This solution is designed for businesses that utilize Salesforce for customer relationship management and require advanced voice communication capabilities. It is ideal for IT Managers and IT Professionals seeking to optimize their customer service operations, reduce agent handling times, and provide a more cohesive customer experience within their existing Salesforce environment.
- Unified Communication: Integrates Cisco voice platforms with Salesforce Service Cloud Voice for a single pane of glass experience.
- Intelligent Routing: Enables sophisticated call routing based on Salesforce data and customer profiles.
- Screen Pops: Automatically displays relevant customer information within Salesforce when a call arrives.
- Data Capture & Logging: Seamlessly logs call details, notes, and dispositions directly into Salesforce records.
- Reporting & Analytics: Provides enhanced visibility into contact center performance metrics within Salesforce.
This Cisco license empowers SMB and mid-market teams to elevate their customer service by bridging communication and CRM data effectively.
What This Enables
Enable unified agent desktops
Enable teams to manage customer voice interactions directly within their Salesforce Service Cloud interface. This consolidates communication tools and customer data, reducing context switching and improving agent efficiency.
cloud-based CRM, integrated voice response, customer support operations, agent productivity tools
Streamline customer data capture
Streamline the process of logging customer interactions and call details by automating data entry into Salesforce records. This ensures accurate and complete customer history for better service and follow-up.
CRM data management, automated call logging, salesforce integration, business process automation
Automate intelligent call routing
Automate the routing of incoming calls to the most appropriate agent or team based on real-time Salesforce data and customer profiles. This ensures customers connect with the right expertise quickly.
contact center operations, customer segmentation, skills-based routing, dynamic call distribution
Key Features
Salesforce Service Cloud Voice Integration
Connects Cisco's communication capabilities directly into the Salesforce Service Cloud interface, providing a unified agent experience.
Automatic Screen Pops
Displays relevant customer information from Salesforce automatically when a call is received, enabling agents to personalize interactions immediately.
Call Data Logging
Ensures all call details, notes, and dispositions are logged directly into the corresponding Salesforce customer record, maintaining a complete interaction history.
Intelligent Routing Capabilities
Allows for sophisticated call routing based on CRM data, ensuring customers are connected to the best-suited agent for their needs.
Subscription-Based Licensing
Provides predictable operational expenses and access to ongoing updates and support for the integration platform.
Industry Applications
Finance & Insurance
Financial services firms require robust security, compliance, and efficient customer service to handle sensitive data and high call volumes, making CRM-integrated voice essential.
Healthcare & Life Sciences
Healthcare providers need to manage patient communications securely and efficiently, often requiring integration with patient management systems for compliance and improved care coordination.
Retail & Hospitality
These industries rely on excellent customer service to drive sales and loyalty, benefiting from integrated voice and CRM to personalize interactions and manage inquiries effectively.
Legal & Professional Services
Law firms and professional service providers handle confidential client information and require efficient communication tracking and client management within their CRM systems.
Frequently Asked Questions
What is Cisco BUCHER+SUTER CONNECTS Salesforce Service Cloud Voice?
This is a software license that integrates Cisco's communication platforms with Salesforce Service Cloud Voice. It enables businesses to unify voice interactions and CRM data for enhanced customer service operations.
What are the benefits of this integration for my agents?
Agents benefit from a unified desktop experience, automatic customer data display (screen pops), and streamlined call logging, all within Salesforce. This reduces manual work and improves their ability to assist customers.
Is this a one-time purchase or a subscription?
This product is a subscription-based license, providing ongoing access to the integration features and support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.