Cisco SD-WAN DNA Advantage Solution Support 5-Year License
Ensure uninterrupted operation and access to advanced features for your Cisco SD-WAN deployment with 5-year solution support.
- 24x7 Technical Support: Access expert assistance for critical issues, minimizing downtime.
- Software Updates & Upgrades: Stay current with the latest features, security patches, and performance enhancements.
- Hardware Replacement: Entitlement to timely replacement of covered hardware components.
- Access to Cisco Resources: Benefit from online tools, documentation, and knowledge bases for proactive management.
Product Overview
Product Overview
This Cisco Solution Support subscription provides comprehensive technical assistance and access to software updates for your Cisco SD-WAN DNA Advantage licensed platform over a 5-year term.
Designed for businesses utilizing Cisco SD-WAN for network optimization and security, this support ensures your IT team can maintain peak performance, address issues rapidly, and remain compliant with evolving technology standards.
- Extended Support Term: Lock in 5 years of continuous support and software access.
- Proactive Issue Resolution: Benefit from expert technical assistance to quickly resolve network disruptions.
- Feature Enhancements: Gain access to new capabilities and performance improvements through regular software updates.
- Operational Continuity: Minimize risk of downtime with guaranteed access to support and necessary software releases.
- Compliance Assurance: Maintain an up-to-date and supported network infrastructure.
This 5-year solution support is ideal for SMB and mid-market organizations seeking reliable, enterprise-grade network management without the overhead.
What This Enables
Continuous Network Operation Assurance
Coverage for critical incidents and hardware failures ensures minimal disruption to business operations. This entitlement provides access to expert technical support and timely hardware replacement to maintain network uptime.
on-premises network infrastructure, hybrid cloud deployments, business continuity planning, remote workforce support
Access to Latest Software Features
Entitlement to software updates and upgrades ensures your SD-WAN platform benefits from the latest security patches and performance enhancements. This keeps your network optimized and protected against emerging threats.
network modernization initiatives, performance optimization projects, security posture enhancement, technology lifecycle management
Proactive Threat Mitigation
Protection against security vulnerabilities through timely software updates is included. This ensures your network infrastructure remains compliant and resilient against evolving cyber threats.
regulatory compliance adherence, risk management strategies, secure network architecture, data protection requirements
Key Features
5-Year Support Term
Provides long-term peace of mind and predictable costs for essential network support.
24x7 Technical Assistance
Ensures rapid response and resolution for critical network issues, minimizing business downtime.
Software Updates and Upgrades
Keeps your SD-WAN platform current with the latest features, security patches, and performance improvements.
Hardware Replacement Service
Guarantees timely replacement of covered hardware components to restore network functionality.
Access to Cisco Knowledge Base
Empowers your IT team with resources for self-service troubleshooting and network management.
Industry Applications
Finance & Insurance
Ensures high availability and security for sensitive financial transactions and customer data, meeting strict regulatory compliance standards like PCI DSS and SOX.
Healthcare & Life Sciences
Maintains critical network uptime for patient care systems and data, adhering to HIPAA regulations for data privacy and security.
Manufacturing & Industrial
Supports reliable connectivity for operational technology (OT) and IT systems, crucial for production efficiency and supply chain management.
Retail & Hospitality
Ensures consistent performance for point-of-sale systems, inventory management, and customer-facing services across distributed locations.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for integrated Cisco solutions, including software updates, hardware replacement, and access to Cisco's technical expertise. It ensures your entire solution operates as intended.
What does 'DNA Advantage' refer to?
DNA Advantage is a Cisco licensing tier for its SD-WAN solution, offering advanced features for network automation, security, and analytics. This support contract is specifically for platforms licensed under this tier.
How long is this license valid?
This specific license and support contract is valid for a term of 5 years from the date of purchase.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.