Cisco Service Management Application 3-Year Term
Secure your network operations with Cisco's Service Management Application 3-Year Term support, designed to orchestrate and automate services for consistent policy enforcement and reduced overhead.
- Coverage: Access to Cisco's unified platform for network service orchestration and automation.
- Response: Benefit from defined support response times for critical issues, minimizing downtime.
- Duration: A 3-year term provides long-term assurance for your critical IT infrastructure.
- Value: Reduce operational overhead and ensure consistent policy enforcement across your network services.
Product Overview
Product Overview
The Cisco Service Management Application 3-Year Term is a subscription-based support contract that provides businesses with a unified platform for orchestrating and automating network services. This solution ensures consistent policy enforcement and significantly reduces operational overhead, helping IT teams manage complex network environments more effectively.
This service is ideal for IT Managers and IT Professionals in SMB and mid-market companies who need to maintain high availability and compliance for their network infrastructure. It integrates with existing Cisco hardware and software, providing a critical layer of support to prevent disruptions and optimize performance within their own operational environment.
- Unified Orchestration: Centralize the management of network services for greater control.
- Automated Workflows: Streamline service delivery and reduce manual intervention.
- Policy Enforcement: Ensure consistent application of security and operational policies.
- Reduced Overhead: Lower operational costs through efficient service management.
- Proactive Support: Access to Cisco's expertise to address potential issues before they impact operations.
This 3-year support contract is the right choice for SMB and mid-market teams seeking to enhance network service reliability and operational efficiency without enterprise-level complexity.
What's Covered
Hardware and Software Support
Access to Cisco's technical support for the Service Management Application, including software updates and patches. This ensures your network service orchestration platform remains current and secure, minimizing vulnerabilities.
on-premises deployments, hybrid cloud environments, business-critical applications, IT infrastructure management
Incident Response and Resolution
Entitlement to defined response times for critical incidents affecting the Service Management Application. This coverage helps to quickly resolve issues, reducing the impact of unplanned downtime on your business operations.
24x7 operations, service level agreement (SLA) driven environments, business continuity planning, IT operations centers
Service Orchestration and Automation
Coverage for the core functionality of orchestrating and automating network services through the application. This ensures your IT team can efficiently deliver and manage network resources according to business needs.
network function virtualization (NFV), software-defined networking (SDN), multi-vendor network environments, IT service catalog management
Policy Management and Compliance
Protection against inconsistent policy enforcement by providing tools and support for unified policy management. This helps maintain compliance with internal standards and external regulations.
security policy enforcement, regulatory compliance, IT governance frameworks, change management processes
Key Features
Unified Service Orchestration
Streamline the delivery and management of network services from a single platform, reducing complexity and operational effort.
Automated Service Delivery
Reduce manual tasks and potential errors by automating network service provisioning and lifecycle management.
Consistent Policy Enforcement
Ensure security and operational policies are applied uniformly across the network, enhancing compliance and stability.
Reduced Operational Overhead
Lower costs associated with managing network services through increased efficiency and automation.
3-Year Term Subscription
Provide long-term assurance and predictable budgeting for critical network service management support.
Industry Applications
Finance & Insurance
Financial institutions require highly available and compliant network services to support critical trading, transaction, and customer data operations, making robust service management essential.
Healthcare & Life Sciences
Healthcare providers depend on uninterrupted network connectivity for patient care systems, medical devices, and sensitive data management, necessitating reliable service orchestration and rapid issue resolution.
Manufacturing & Industrial
Industrial operations rely on stable and secure networks for automation, IoT devices, and supply chain management, where downtime can lead to significant production losses and safety risks.
Government & Public Sector
Government agencies must maintain secure and compliant IT infrastructure to deliver essential public services, requiring efficient management of network resources and adherence to strict operational standards.
Frequently Asked Questions
What is the Cisco Service Management Application?
It is a platform designed to orchestrate and automate network services, ensuring consistent policy enforcement and reducing operational overhead for businesses managing their own IT infrastructure.
What does a 3-year term support contract typically cover?
A 3-year term contract generally includes access to software updates, technical support (TAC), and potentially hardware replacement options, depending on the specific service level. The exact scope is detailed in the Statement of Work.
Who is the target customer for this service?
This service is for SMB and mid-market companies that use IT for their own operations, including IT Managers and IT Professionals responsible for maintaining their network infrastructure.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.