Cisco Smart Net Total Care Advanced Support (SASU) for Physical Devices - 10 Pack
Secure 10 Cisco physical network devices or servers with Cisco Smart Net Total Care Advanced Support (SASU) for uninterrupted operation and expert technical assistance.
- Access to: Expert 24x7 technical support for rapid issue resolution.
- Coverage for: Hardware replacement and advanced troubleshooting services.
- Protection against: Network downtime and performance degradation.
- Entitlement to: Software updates and access to Cisco's knowledge base.
Product Overview
Product Overview
This Cisco Smart Net Total Care Advanced Support (SASU) subscription provides advanced technical support and hardware services for a pack of 10 physical network devices or servers. It ensures your critical infrastructure receives timely assistance, proactive updates, and rapid hardware replacement when needed.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this service integrates directly with your existing Cisco hardware, offering a vital layer of operational resilience and compliance assurance for your core network and server infrastructure.
- 24x7 Expert Support: Immediate access to certified Cisco engineers for troubleshooting.
- Hardware Replacement: Expedited replacement of defective hardware components.
- Software Updates: Entitlement to the latest software releases and patches.
- Proactive Diagnostics: Advanced tools and services to identify potential issues.
- Compliance Assurance: Helps meet regulatory and operational requirements.
Maintain peak performance and minimize risk with this essential Cisco support subscription, designed for businesses needing reliable IT operations without enterprise-level overhead.
What This Enables
Continuous Network Uptime Assurance
Enable teams to maintain uninterrupted network connectivity and service availability. Streamline incident response with guaranteed access to expert Cisco support and rapid hardware replacement.
On-premises data centers, distributed branch offices, core network infrastructure
Proactive Threat and Performance Management
Automate the process of staying current with security patches and performance enhancements. Protect against emerging threats and ensure optimal device performance through timely software updates.
Managed network services, critical business applications, high-availability environments
Compliance and Audit Readiness
Streamline efforts to meet industry regulations and internal IT policies. Ensure all covered Cisco hardware is running supported software versions and benefits from vendor-provided maintenance.
Regulated industries, SOX compliant environments, PCI DSS environments
Key Features
24x7x365 Technical Support
Provides immediate access to Cisco-certified engineers for rapid troubleshooting and issue resolution, minimizing critical downtime.
Hardware Replacement
Ensures defective hardware is replaced quickly, often with next-business-day delivery, to restore full functionality with minimal interruption.
Software Updates and Upgrades
Grants access to the latest software releases, patches, and bug fixes, enhancing security, performance, and stability.
Access to Cisco's Knowledge Base
Empowers IT staff with a vast repository of technical documentation, best practices, and troubleshooting guides.
Smart Net Total Care (SNTC) Portal
Offers visibility into device inventory, support status, and service entitlement, simplifying asset management.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their trading platforms, transaction processing, and customer data, making continuous support for Cisco infrastructure essential for compliance and operational integrity.
Healthcare & Life Sciences
Healthcare providers rely on uninterrupted network services for patient care systems, medical imaging, and data management, where downtime can have critical consequences and strict data privacy regulations must be met.
Manufacturing & Industrial
Industrial operations depend on reliable network connectivity for automation, control systems, and supply chain management, where any disruption can halt production and lead to significant financial losses.
Education & Research
Educational institutions require stable network infrastructure to support online learning, research computing, and administrative functions, often operating with budget constraints that benefit from predictable support costs.
Frequently Asked Questions
What is Cisco Smart Net Total Care Advanced Support (SASU)?
SASU is an advanced support service from Cisco that provides 24x7 technical assistance, hardware replacement, and software updates for your Cisco network devices and servers. It is designed to ensure high availability and performance of your critical infrastructure.
What types of devices does this 10-pack license cover?
This license is for physical network devices or servers manufactured by Cisco. The specific models covered are typically defined by Cisco's support policies and the service contract details.
How does this license help with compliance?
By ensuring your Cisco hardware is running supported software versions and receives timely updates, SASU helps organizations meet regulatory requirements and internal IT policies that mandate up-to-date and vendor-supported equipment.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.