Cisco Smart Net Total Care Software Subscription
Ensure the ongoing performance and security of your Cisco software with a 5-year Smart Net Total Care subscription, providing essential updates and expert technical support.
- Access to Software Updates: Entitlement to the latest software releases, patches, and security vulnerability fixes to maintain optimal performance and protection.
- Expert Technical Support: Coverage for technical issues, troubleshooting assistance, and access to Cisco engineers for timely issue resolution.
- Compliance Assurance: Protection against risks associated with running outdated or unsupported software, helping meet regulatory and internal policy requirements.
- Extended Operational Lifespan: Entitlement to continued access to critical support resources, maximizing the value and longevity of your Cisco software investments.
Product Overview
Product Overview
This is a 5-year subscription for Cisco Smart Net Total Care, a comprehensive support service for Cisco software. It provides access to software updates, bug fixes, security patches, and expert technical assistance, ensuring your Cisco software operates securely and efficiently.
This service is designed for IT Managers and IT Professionals in SMB and mid-market companies who rely on Cisco software for their core business operations. It integrates with your existing Cisco infrastructure, providing a critical layer of support and maintenance.
- Continuous Software Updates: Receive the latest software releases, patches, and security fixes to keep your systems up-to-date and protected.
- 24x7x4 Advanced Technical Support: Access to Cisco's technical assistance center for expert troubleshooting and issue resolution, with a 4-hour response time for critical issues.
- Hardware Replacement Options: Includes options for advance hardware replacement, minimizing downtime in case of component failure.
- Online Support Tools: Utilize Cisco's extensive knowledge base, online tools, and community forums for self-service support and best practices.
- Peace of Mind: Ensures your Cisco software environment is supported, compliant, and performing optimally, reducing operational risks.
This Cisco Smart Net Total Care subscription is the ideal solution for businesses seeking reliable support and continuous operation of their critical Cisco software assets.
What This Enables
Access to Software Updates and Patches
Enable teams to maintain the security and performance of their Cisco software by providing access to the latest updates, bug fixes, and security patches. Streamline the process of keeping critical systems protected against emerging threats and performance degradations.
on-premises servers, virtualized environments, network infrastructure, business-critical applications, hybrid cloud deployments
24x7x4 Advanced Technical Support
Automate issue resolution by providing IT professionals with direct access to Cisco's expert technical support for critical problems. Ensure rapid response and efficient troubleshooting to minimize business disruption and maintain operational continuity.
production environments, high-availability systems, remote office deployments, core business services, IT operations centers
Compliance and Regulatory Assurance
Protect against compliance gaps by ensuring all Cisco software is running supported versions with the latest security fixes. Meet internal IT policies and external regulatory requirements by proactively managing software lifecycles and vulnerabilities.
regulated industries, data-sensitive operations, secure network architectures, audit-ready environments, business continuity planning
Key Features
Software Updates and New Releases
Keeps your Cisco software current with the latest features, performance enhancements, and security patches, reducing vulnerability and improving efficiency.
24x7x4 Advanced Technical Support
Provides rapid, expert assistance for critical issues, minimizing downtime and ensuring business continuity with a guaranteed response time.
Access to Online Resources
Empowers IT teams with a vast knowledge base, tools, and community support for faster problem-solving and best practice implementation.
Security Vulnerability Management
Protects your network by delivering timely patches for identified security flaws, mitigating risks of cyberattacks and data breaches.
Hardware Replacement Options
Reduces operational impact by offering advance replacement of faulty hardware components, ensuring minimal disruption to services.
Industry Applications
Finance & Insurance
This sector requires high availability and robust security to protect sensitive financial data and comply with strict regulations like PCI DSS and SOX, making continuous support and timely updates critical.
Healthcare & Life Sciences
Healthcare organizations must maintain HIPAA compliance and ensure uninterrupted access to patient data and critical systems, necessitating reliable network performance and immediate support for any issues.
Manufacturing & Industrial
Industrial environments rely on stable and secure network operations for production lines and supply chain management, where downtime can lead to significant financial losses and operational disruptions.
Government & Public Sector
Public sector entities manage vast amounts of sensitive data and provide essential services, requiring secure, reliable, and continuously supported IT infrastructure to meet citizen needs and security mandates.
Frequently Asked Questions
What is Cisco Smart Net Total Care?
Cisco Smart Net Total Care is a premium support service that provides advanced technical support, software updates, and hardware replacement options for Cisco products. It is designed to ensure the optimal performance, security, and availability of your Cisco infrastructure.
What is the term of this subscription?
This specific subscription is for a term of 5 years, providing continuous support and access to updates throughout that period.
Who is this service for?
This service is for businesses that use Cisco hardware and software and require reliable, expert support to maintain their IT operations. It is particularly beneficial for organizations that cannot afford significant downtime or security breaches.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.