Cisco Software DNA Advantage On-Prem Support, 3-Year Term
Secure 3 years of Cisco Software DNA Advantage On-Prem support to ensure your network infrastructure operates at peak performance and remains compliant.
- 24x7x4 Technical Support: Access expert Cisco engineers for rapid issue resolution, minimizing downtime and operational disruption.
- Software Updates & Upgrades: Maintain system integrity and security with timely access to the latest software releases and patches.
- Hardware Replacement: Receive replacement hardware within 4 hours for covered devices, ensuring business continuity.
- Access to Cisco TAC: Entitlement to engage the Cisco Technical Assistance Center for advanced troubleshooting and support.
Product Overview
Product Overview
This is a 3-year subscription for Cisco Software DNA Advantage On-Prem support, providing enhanced technical assistance and software entitlements for your Cisco networking platform. It ensures you have access to critical updates, security patches, and expert support to maintain optimal network performance and compliance.
Designed for IT Managers and IT Professionals in SMB and mid-market companies, this support contract integrates with your existing on-premises Cisco network infrastructure. It provides a safety net against operational disruptions and ensures your network remains current and secure.
- Enhanced Technical Support: Benefit from 24x7x4 hour response times for critical issues.
- Software Lifecycle Management: Gain access to software updates, upgrades, and new features.
- Hardware Support: Includes timely replacement of covered hardware components.
- Security Assurance: Stay protected with timely security patches and vulnerability management.
- Operational Continuity: Minimize downtime and maintain business operations with reliable support.
This Cisco support subscription is the ideal choice for SMB and mid-market organizations seeking reliable network performance and expert assistance without the overhead of enterprise-level IT teams.
What This Enables
24x7x4 Technical Support for Critical Issues
Access to expert Cisco engineers for rapid troubleshooting and resolution of network issues. This coverage ensures minimal disruption to business operations and maintains productivity.
On-premises network infrastructure, business-critical applications, IT operations continuity, remote office connectivity
Timely Software Updates and Security Patches
Maintain system integrity and security by receiving the latest software releases, feature enhancements, and critical security patches. This proactive approach guards against emerging threats and vulnerabilities.
Network security posture, regulatory compliance, application performance optimization, IT asset lifecycle management
Hardware Replacement for Business Continuity
Entitlement to receive replacement hardware within 4 hours for covered devices experiencing failure. This rapid replacement minimizes extended downtime and ensures your network remains operational.
High-availability network deployments, critical business services, data center operations, branch office networks
Key Features
24x7x4 Technical Support
Receive expert assistance within 4 hours for critical issues, significantly reducing network downtime and its impact on business operations.
Software Updates and Upgrades
Stay current with the latest Cisco IOS XE, NX-OS, and other software versions, ensuring access to new features and security enhancements.
Hardware Replacement Service
Get replacement hardware delivered within 4 hours for covered devices, ensuring rapid restoration of network services.
Cisco DNA Advantage Features
Unlock advanced network management, automation, and security capabilities for your on-premises infrastructure.
3-Year Subscription Term
Provides predictable budgeting and long-term assurance of support and software access for your critical network investments.
Industry Applications
Finance & Insurance
Ensures high availability and security for critical financial transactions and sensitive customer data, meeting stringent regulatory compliance requirements like PCI DSS and SOX.
Healthcare & Life Sciences
Maintains continuous operation of patient care systems and secures sensitive health information (PHI) in compliance with HIPAA regulations, requiring reliable network performance.
Manufacturing & Industrial
Supports the uptime of operational technology (OT) networks and industrial control systems (ICS) where network disruptions can halt production and cause significant financial loss.
Legal & Professional Services
Protects confidential client data and ensures the availability of case management systems and communication tools, crucial for maintaining client trust and operational efficiency.
Frequently Asked Questions
What is Cisco Software DNA Advantage?
Cisco Software DNA Advantage is a subscription that provides advanced software features, automation capabilities, and enhanced support for Cisco networking platforms. This specific offering is for on-premises deployments.
What does 'On-Prem' mean in this context?
'On-Prem' signifies that this software and support are intended for use with Cisco networking hardware and software installed and managed within your own data center or facilities, not in a cloud environment.
What is the benefit of a 3-year subscription?
A 3-year subscription offers predictable costs, ensures continuous access to software updates and support for an extended period, and provides peace of mind regarding your network's operational integrity and security.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.