Cisco Software DNA Essentials OnPrem Support - Enhanced, 3 Year
This 3-year enhanced support contract for Cisco Software DNA Essentials OnPrem provides critical access to expert technical assistance and timely issue resolution, ensuring your network infrastructure remains operational and secure.
- 24x7x4 Technical Support: Access expert Cisco engineers around the clock for rapid issue diagnosis and resolution, minimizing downtime.
- Software Updates & Upgrades: Entitlement to the latest software releases, patches, and feature enhancements to keep your network secure and performant.
- Hardware Replacement: Coverage for necessary hardware replacements, ensuring continuity of operations in case of component failure.
- Proactive Issue Management: Benefit from Cisco's expertise in identifying and addressing potential network issues before they impact your business.
Product Overview
Product Overview
This is a 3-year subscription for Cisco's Enhanced Support service specifically for Software DNA Essentials OnPrem. It provides businesses with direct access to Cisco's technical expertise, software updates, and hardware replacement services, ensuring the continuous and optimal operation of their network infrastructure.
This service is designed for IT Managers and IT Professionals within SMB and mid-market companies who rely on Cisco's Software DNA Essentials for their on-premises network management. It integrates directly with their existing Cisco hardware and software deployments, providing a safety net for operational continuity and access to the latest network capabilities.
- Expert Technical Assistance: Direct access to Cisco's certified support engineers for troubleshooting and guidance.
- Software Currency: Automatic entitlement to software updates, patches, and new feature releases.
- Hardware Support: Coverage for hardware issues, including replacement services when necessary.
- Service Level Agreements (SLAs): Defined response and resolution times to ensure critical issues are addressed promptly.
- Peace of Mind: Reduced risk of operational disruption due to technical failures or software vulnerabilities.
This enhanced support package offers SMB and mid-market organizations the assurance of expert assistance and continuous software access for their Cisco network investments.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's certified engineers for rapid troubleshooting and issue resolution. This ensures that any network disruptions are addressed quickly, minimizing impact on business operations.
on-premises network infrastructure, business-critical applications, IT operations management, technology lifecycle management
Coverage for Software Updates and Upgrades
Entitlement to the latest software releases, patches, and feature enhancements from Cisco. This keeps your network secure, compliant, and equipped with the newest capabilities.
software-defined networking, network security posture, regulatory compliance needs, technology modernization initiatives
Protection Against Hardware Failures
Coverage for necessary hardware replacements, ensuring that component failures do not lead to prolonged network outages. This provides business continuity and operational stability.
physical network infrastructure, data center operations, remote office connectivity, business continuity planning
Key Features
24x7x4 Technical Support
Receive expert assistance around the clock with a guaranteed response time, ensuring critical network issues are resolved swiftly.
Software Updates and Upgrades
Stay current with the latest Cisco software features and security patches, enhancing network performance and reducing vulnerabilities.
Hardware Replacement Service
Minimize downtime by ensuring timely replacement of faulty hardware components, maintaining operational continuity.
Access to Cisco Expertise
Leverage the knowledge of Cisco's certified engineers to optimize your network and resolve complex technical challenges.
3-Year Subscription Term
Secure predictable IT support costs and continuous coverage for your critical network infrastructure over a defined period.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network operations, making continuous support and timely updates for their Cisco infrastructure critical for compliance and uninterrupted service delivery.
Healthcare & Life Sciences
Healthcare organizations depend on secure and always-available networks for patient data and critical systems, necessitating robust support contracts for their Cisco networking solutions to meet strict regulatory requirements.
Manufacturing & Industrial
Industrial environments rely on stable network connectivity for operational technology (OT) and IT systems, where downtime can halt production, making proactive support and rapid issue resolution for Cisco infrastructure essential.
Legal & Professional Services
Law firms and professional services companies handle sensitive client data and require consistent network performance for daily operations, benefiting from enhanced support to ensure uptime and data security.
Frequently Asked Questions
What is Cisco Software DNA Essentials?
Cisco Software DNA Essentials is a software suite designed to simplify and automate network management, providing visibility, assurance, and policy-based automation for enterprise networks.
What does 'Enhanced Support' mean for this Cisco product?
Enhanced Support typically includes 24x7 access to technical experts, faster response times, and potentially advanced services compared to basic support, ensuring prompt resolution of critical issues.
Is this support for on-premises deployments only?
Yes, the product title specifically mentions 'ONPREM', indicating that this support contract is for Cisco Software DNA Essentials deployed within your own data center or network infrastructure.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.