Cisco Software DNA Essentials OnPrem Support, 5 Years
This 5-year enhanced support contract for Cisco Software DNA Essentials OnPrem ensures your business network remains operational and secure with timely technical assistance.
- 24x7 Technical Support: Access expert assistance around the clock to resolve network issues quickly.
- Hardware Replacement: Coverage for necessary hardware replacements to minimize downtime.
- Software Updates & Patches: Entitlement to the latest software releases and security patches for enhanced performance and protection.
- Next Business Day Advance Replacement: Protection against critical hardware failures with rapid replacement services.
Product Overview
Product Overview
This is a 5-year subscription for Cisco's Enhanced Support service specifically for Software DNA Essentials deployed on-premises. It provides advanced technical support, software updates, and hardware replacement services to ensure the continuous and optimal operation of your Cisco networking infrastructure.
This service is designed for IT Managers and IT Professionals within SMB and mid-market companies who manage their own on-premises Cisco network environments. It integrates directly with your existing Cisco hardware and software, providing a critical layer of operational assurance and access to vendor expertise.
- Extended Support Term: Lock in 5 years of dedicated Cisco support for predictable budgeting and long-term network stability.
- Priority Technical Assistance: Receive expert help from Cisco engineers to troubleshoot and resolve complex network issues efficiently.
- Software Lifecycle Management: Gain access to software updates, bug fixes, and security patches to maintain network integrity and performance.
- Hardware Support: Benefit from hardware replacement services to quickly restore connectivity in case of component failure.
- Proactive Issue Resolution: Stay ahead of potential problems with access to Cisco's knowledge base and support resources.
Ensure your on-premises Cisco network runs smoothly and securely with this essential 5-year enhanced support subscription, providing peace of mind for your IT operations.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's certified engineers for troubleshooting complex network issues. This ensures rapid resolution of problems, minimizing operational disruption and maintaining productivity.
On-premises network deployments, multi-site operations, business-critical applications
Coverage for Hardware Failures
Coverage for necessary hardware replacements to minimize downtime in the event of component failure. This ensures business continuity by quickly restoring network connectivity.
Data center operations, edge computing deployments, critical infrastructure management
Protection Against Security Threats
Protection against evolving security threats through timely access to software updates and security patches. This helps maintain network integrity and protect sensitive business data.
Regulated industry environments, compliance-focused IT operations, sensitive data handling
Key Features
5-Year Subscription Term
Provides predictable budgeting and long-term operational assurance for your Cisco network investment.
Enhanced Technical Support
Ensures rapid access to expert Cisco engineers for efficient troubleshooting and issue resolution.
Software Updates and Patches
Keeps your network secure and performing optimally with the latest software releases and critical fixes.
Hardware Replacement Service
Minimizes downtime by providing timely replacement of faulty hardware components.
On-Premises Deployment Focus
Tailored support for businesses managing their own Cisco network infrastructure locally.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust security for their on-premises networks to meet strict regulatory compliance and protect sensitive customer data.
Manufacturing & Industrial
Manufacturers rely on stable and secure on-premises networks for operational technology (OT) and IT integration, where downtime can lead to significant production losses.
Healthcare & Life Sciences
Healthcare providers need continuous network uptime and strong data security to comply with HIPAA and ensure patient care, often managing complex on-premises systems.
Legal & Professional Services
Law firms and professional services companies handle highly confidential client information, necessitating secure and reliable on-premises network infrastructure with minimal disruption.
Frequently Asked Questions
What is Cisco Software DNA Essentials?
Cisco Software DNA Essentials is a software suite designed to simplify network management, automate operations, and enhance security for Cisco networks. It provides foundational capabilities for intent-based networking.
What does 'OnPrem' mean in this context?
OnPrem refers to software that is installed and runs on your own servers and infrastructure, rather than being hosted in the cloud. This support contract is specifically for those on-premises deployments.
What is the difference between standard and enhanced support?
Enhanced support typically offers faster response times, more advanced technical resources, and often includes features like next-business-day hardware replacement, which may not be part of standard support.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.