Cisco Solution Support for CD-SDWAN DNA Advantage
Maintain optimal performance and security for your Cisco SD-WAN deployment with 7-year Solution Support for DNA Advantage licenses.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and issue resolution related to your SD-WAN software.
- Timely Updates & Patches: Entitlement to software updates, bug fixes, and security patches to maintain system integrity.
- Extended Operational Assurance: Protection against unexpected software failures and performance degradation for the full 7-year term.
- Access to Expert Support: Entitlement to technical assistance from Cisco experts for your DNA Advantage licensed features.
Product Overview
Product Overview
This Cisco Solution Support subscription provides 7 years of essential technical support for your Cisco SD-WAN DNA Advantage platform licenses. It ensures you have access to Cisco's expert technical assistance center (TAC) for troubleshooting, software updates, and bug fixes, maintaining the operational health and security of your wide area network.
Designed for businesses utilizing Cisco SD-WAN for their critical operations, this support contract is ideal for IT Managers and IT Professionals responsible for network uptime and performance. It integrates directly with your existing Cisco hardware and software infrastructure, providing a vital layer of assurance for your business's connectivity.
- 7-Year Support Term: Provides long-term assurance and predictable budgeting for your SD-WAN software.
- Access to Cisco TAC: Direct access to expert engineers for rapid issue resolution.
- Software Updates & Patches: Ensures your system benefits from the latest features, security enhancements, and bug fixes.
- Proactive Issue Mitigation: Helps prevent downtime through timely identification and resolution of potential software problems.
- Compliance Assurance: Supports adherence to security and operational standards by maintaining up-to-date software.
Ensure your business network remains secure and performant with continuous Cisco support for your SD-WAN DNA Advantage licenses.
What This Enables
Continuous Network Operation Assurance
Coverage for software-related network disruptions, ensuring your SD-WAN remains operational. This provides business continuity by minimizing unplanned downtime and maintaining essential connectivity for your operations.
businesses with critical network dependencies, organizations requiring high availability, companies with distributed locations, teams managing remote workforce connectivity
Access to Software Updates and Patches
Entitlement to receive the latest software releases, security patches, and bug fixes from Cisco. This keeps your SD-WAN environment protected against emerging threats and ensures optimal performance with the newest features.
organizations prioritizing cybersecurity, businesses needing to maintain regulatory compliance, teams managing complex network environments, companies seeking to optimize network performance
Expert Technical Support for SD-WAN
Access to Cisco's Technical Assistance Center (TAC) for expert troubleshooting and issue resolution. This ensures that your IT team can quickly address complex SD-WAN challenges with specialized knowledge.
companies with limited in-house network expertise, businesses operating mission-critical applications, IT departments managing diverse technology stacks, organizations seeking to reduce support overhead
Key Features
7-Year Subscription Term
Provides long-term operational assurance and predictable budgeting for your SD-WAN software.
Cisco Technical Assistance Center (TAC) Access
Enables rapid resolution of software issues with direct access to Cisco's expert support engineers.
Software Updates and Bug Fixes
Ensures your SD-WAN deployment benefits from the latest security patches and performance enhancements.
Proactive Issue Identification
Helps prevent critical network failures by addressing potential software problems before they impact operations.
DNA Advantage Feature Support
Guarantees support for the advanced capabilities included in your Cisco SD-WAN DNA Advantage license.
Industry Applications
Finance & Insurance
Financial institutions require highly secure and always-available networks to protect sensitive data and ensure continuous trading operations, making robust SD-WAN support critical for compliance and uptime.
Healthcare & Life Sciences
Healthcare providers rely on secure, uninterrupted network connectivity for patient care systems and data management, necessitating reliable support for their SD-WAN infrastructure to meet HIPAA and operational demands.
Manufacturing & Industrial
Manufacturers use SD-WAN to connect distributed facilities and optimize supply chain operations, requiring consistent network performance and support to prevent disruptions in production and logistics.
Retail & Hospitality
Retailers and hospitality groups depend on SD-WAN for point-of-sale systems, inventory management, and customer-facing services, making network stability and timely support essential for daily business operations.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for Cisco software and solutions, including access to Cisco TAC, software updates, and bug fixes. It ensures your licensed software functions as intended and remains secure.
What does 'DNA Advantage' refer to?
DNA Advantage is a Cisco licensing tier for its SD-WAN solution, offering advanced features for network automation, security, and analytics. This support contract specifically covers the software licensed under this tier.
How long is this support valid?
This specific subscription is valid for a term of 7 years from the date of purchase, providing extended coverage for your Cisco SD-WAN DNA Advantage licenses.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.