Cisco Solution Support for CD-SDWAN DNA Advantage
Secure 7-year Cisco Solution Support for your CD-SDWAN DNA Advantage platform, ensuring uninterrupted network performance and access to critical updates for your business operations.
- Coverage for Network Failures: Access to Cisco's expert technical support for troubleshooting and issue resolution, minimizing downtime.
- Protection Against Outdated Software: Entitlement to software updates and patches, maintaining security posture and feature functionality.
- Proactive Issue Identification: Coverage for proactive diagnostics and alerts, helping to prevent potential disruptions before they impact operations.
- Extended Operational Lifespan: Assurance of continued support and access to resources for 7 years, maximizing the value of your Cisco investment.
Product Overview
Product Overview
This Cisco Solution Support contract provides 7 years of comprehensive technical assistance and software updates for your Cisco SD-WAN DNA Advantage platform. It ensures your network infrastructure remains operational, secure, and optimized with access to the latest features and expert support.
Designed for businesses that rely on their network for daily operations, this support package is ideal for IT Managers and IT Professionals overseeing SMB and mid-market environments. It integrates directly with your existing Cisco SD-WAN deployment, providing a critical layer of operational assurance.
- Extended Support Term: 7 years of continuous access to Cisco's support resources.
- Software Updates & Upgrades: Entitlement to all software releases, patches, and security updates for DNA Advantage.
- Technical Assistance Center (TAC): Direct access to Cisco's expert engineers for issue resolution.
- Proactive Diagnostics: Tools and services to help identify and resolve potential issues before they impact performance.
- Solution-Level Support: Covers the integrated SD-WAN solution, not just individual components.
Maintain peak network performance and security with 7-year Cisco Solution Support, the ideal choice for SMB and mid-market teams prioritizing operational stability.
What This Enables
Continuous Network Uptime Assurance
Access to Cisco's Technical Assistance Center (TAC) for rapid issue resolution. Coverage for critical network failures ensures minimal disruption to business operations.
On-premises network deployments, hybrid cloud environments, distributed branch office networks
Security and Feature Compliance
Entitlement to all software updates, patches, and security advisories for the SD-WAN DNA Advantage platform. Stay compliant with evolving security standards and access the latest network management features.
Regulated industry networks, business-critical application environments, networks requiring regular security audits
Optimized Network Performance
Protection against performance degradation through proactive diagnostics and access to expert guidance. Ensure your SD-WAN is always operating at peak efficiency.
High-traffic data center interconnects, performance-sensitive application delivery, networks with fluctuating bandwidth demands
Key Features
7-Year Support Term
Provides long-term operational certainty and predictable budgeting for your network support needs.
Software Updates and Patches
Ensures your SD-WAN platform remains secure, compliant, and benefits from the latest feature enhancements.
Cisco Technical Assistance Center (TAC)
Grants direct access to expert engineers for rapid troubleshooting and resolution of complex network issues.
Proactive Diagnostics
Helps identify and address potential problems before they impact network performance or availability.
Solution-Level Support
Offers integrated support for the entire SD-WAN solution, simplifying issue management.
Industry Applications
Finance & Insurance
Ensures high availability and security for critical financial transactions and sensitive customer data, meeting stringent regulatory compliance requirements.
Healthcare & Life Sciences
Guarantees reliable network performance for patient care systems and data access, while adhering to strict HIPAA and data privacy regulations.
Manufacturing & Industrial
Maintains operational continuity for production lines and supply chain management systems, minimizing costly downtime.
Retail & Hospitality
Supports point-of-sale systems, inventory management, and customer-facing services, ensuring a smooth customer experience.
Frequently Asked Questions
What is Cisco Solution Support for CD-SDWAN DNA Advantage?
It is a 7-year service contract that provides technical support and software updates for your Cisco SD-WAN DNA Advantage platform, ensuring continuous operation and access to the latest features.
Who is this support contract intended for?
This contract is designed for businesses, particularly SMB and mid-market companies, that use Cisco SD-WAN for their own IT operations and require reliable, expert support.
What happens if my SD-WAN hardware fails?
While this is a support contract, it covers technical assistance for issues. Hardware replacement is typically handled under a separate hardware warranty or service agreement, though TAC will guide you through the process.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.