Cisco Solution Support for CD-SDWAN DNA Advantage
Secure 3 years of Cisco Solution Support for your CD-SDWAN DNA Advantage license, ensuring uninterrupted network performance and access to critical updates.
- 24x7x4 Support: Access to Cisco TAC for critical issues, with a guaranteed 4-hour response time for hardware replacement.
- Software Updates & Upgrades: Entitlement to the latest software releases, patches, and feature enhancements for your SD-WAN solution.
- Proactive Monitoring & Alerts: Coverage for proactive diagnostics and alerts to identify and address potential issues before they impact operations.
- Access to Expertise: Direct access to Cisco's technical experts for troubleshooting, configuration guidance, and best practice advice.
Product Overview
Product Overview
This Cisco Solution Support contract provides 3 years of essential support for your Cisco SD-WAN DNA Advantage licensed platform. It ensures you receive timely technical assistance, software updates, and hardware replacement services to maintain optimal network functionality and security.
Designed for IT Managers and IT Professionals in SMB and mid-market organizations, this support package integrates with your existing Cisco SD-WAN infrastructure, offering peace of mind and operational continuity without the overhead of enterprise-level support teams.
- Extended Software Lifecycle: Guarantees access to software updates and patches throughout the license term.
- Hardware Support: Includes replacement of defective hardware components within specified response times.
- Technical Assistance Center (TAC): Provides direct access to Cisco's expert engineers for issue resolution.
- Proactive Diagnostics: Enables early detection of potential network issues through advanced monitoring tools.
- Compliance Assurance: Helps maintain regulatory compliance by ensuring your network software is up-to-date and supported.
This 3-year support contract is ideal for SMB and mid-market businesses seeking reliable, expert-backed operation of their Cisco SD-WAN environment.
What This Enables
Continuous Network Operation Assurance
Coverage for critical hardware failures and software malfunctions, ensuring minimal disruption to business operations. This provides rapid access to replacement parts and expert troubleshooting to restore connectivity quickly.
organizations with high availability requirements, businesses reliant on constant connectivity, teams managing distributed networks, companies with limited on-site IT staff
Access to Latest Software Features
Entitlement to all software updates, upgrades, and new feature releases included with the DNA Advantage license. This allows your organization to stay current with the latest network capabilities and security enhancements.
businesses seeking to optimize network performance, teams adopting new cloud services, organizations focused on enhancing network security posture, companies looking to improve user experience
Proactive Issue Identification and Resolution
Protection against potential network disruptions through proactive diagnostics and alerts provided by Cisco's support services. This enables your IT team to address issues before they escalate and impact end-users.
companies prioritizing network stability, IT departments managing complex network environments, organizations aiming to reduce reactive support tickets, businesses with remote or hybrid workforces
Key Features
3-Year Support Term
Provides long-term operational certainty and budget predictability for your SD-WAN infrastructure.
Cisco TAC Access
Ensures rapid resolution of technical issues by connecting you directly with vendor experts.
Software Updates and Upgrades
Keeps your network secure and performing optimally with the latest features and patches.
Hardware Replacement
Minimizes downtime by providing timely replacement of defective hardware components.
DNA Advantage Features
Unlocks advanced network management, security, and analytics capabilities for your SD-WAN.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure uninterrupted trading and customer service operations, making robust support essential.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems, data management, and compliance with regulations like HIPAA, necessitating continuous uptime and support.
Manufacturing & Industrial
Industrial operations rely on stable network performance for production lines, supply chain management, and IoT devices, where downtime can lead to significant financial losses.
Retail & Hospitality
Retail and hospitality businesses need consistent network access for point-of-sale systems, inventory management, and customer-facing services, where interruptions directly impact revenue and customer experience.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support is a service contract that provides technical support, software updates, and hardware replacement for Cisco products. It ensures your solution remains operational and up-to-date.
What does 'DNA Advantage' refer to?
DNA Advantage is a licensing tier for Cisco's Digital Network Architecture, offering advanced features for network automation, security, and analytics beyond the standard DNA Essentials.
How long is this support contract valid?
This specific contract is valid for a term of 3 years from the date of purchase, providing continuous coverage for your licensed SD-WAN solution.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.