Cisco Solution Support for SD-WAN DNA Advantage 1 Year Small
Maintain optimal performance and security for your Cisco SD-WAN deployment with 1-year Solution Support for DNA Advantage licenses.
- 24x7x365 Support: Access expert technical assistance around the clock for immediate issue resolution.
- Software Updates & Upgrades: Ensure your network benefits from the latest features, security patches, and performance enhancements.
- Hardware Replacement: Receive timely replacement of covered hardware components to minimize downtime.
- Access to Cisco TAC: Entitlement to direct support from Cisco's Technical Assistance Center for complex network challenges.
Product Overview
Product Overview
This Cisco Solution Support contract provides 1-year coverage for your SD-WAN DNA Advantage platform licenses, ensuring continued access to essential software updates, technical assistance, and hardware replacement services.
Designed for businesses utilizing Cisco SD-WAN for their network infrastructure, this support package is ideal for IT Managers and IT Professionals seeking to maintain network stability, security, and access to the latest Cisco innovations without the overhead of enterprise-level support teams.
- Enhanced Network Uptime: Minimize disruptions with proactive support and rapid issue resolution.
- Security Posture: Stay protected with timely security patches and updates to address emerging threats.
- Feature Velocity: Gain access to new capabilities and performance improvements released by Cisco.
- Operational Efficiency: Streamline network management with expert guidance and troubleshooting.
- Compliance Assurance: Maintain adherence to regulatory requirements through up-to-date and supported network technology.
Ensure your business network remains secure, efficient, and up-to-date with this essential Cisco support solution tailored for SMB and mid-market needs.
What This Enables
Continuous Software Access and Updates
Enable teams to maintain network security and performance by ensuring access to the latest Cisco SD-WAN software releases and patches. Streamline operations with features that enhance network visibility and control.
cloud-managed networks, branch office deployments, distributed enterprise environments, hybrid WAN architectures
Proactive Issue Resolution and Technical Support
Automate the process of addressing network issues by providing access to Cisco's Technical Assistance Center for expert troubleshooting. Protect against operational disruptions with timely support for critical network functions.
business-critical network infrastructure, networks requiring high availability, IT teams managing remote sites, organizations prioritizing network uptime
Hardware Maintenance and Replacement
Ensure hardware reliability for your SD-WAN edge devices with coverage for component failures. Minimize downtime by facilitating the timely replacement of affected hardware to maintain network connectivity.
physical network deployments, branch office hardware, edge computing locations, environments with limited on-site IT support
Key Features
Cisco Technical Assistance Center (TAC) Access
Receive expert guidance and rapid troubleshooting from Cisco engineers to resolve complex network issues efficiently.
Software Updates and Upgrades
Stay current with the latest security patches, performance enhancements, and new features to optimize your SD-WAN deployment.
Hardware Support and Replacement
Minimize downtime by ensuring timely replacement of covered hardware components that fail.
1-Year Term
Provides a defined period of assured support and access, allowing for predictable budgeting and planning.
DNA Advantage Feature Set
Ensures continued access and support for advanced SD-WAN capabilities crucial for modern network management.
Industry Applications
Finance & Insurance
Ensures secure and reliable network connectivity for sensitive financial transactions and data, meeting stringent compliance and uptime requirements.
Healthcare & Life Sciences
Supports critical patient data transmission and access to medical systems, adhering to strict HIPAA regulations and demanding operational continuity.
Retail & Hospitality
Enables consistent customer experiences and operational efficiency across distributed locations through reliable network performance and secure payment processing.
Manufacturing & Industrial
Facilitates secure and efficient communication for operational technology (OT) and IT systems, supporting real-time data flow and automation.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support is a service that provides technical support, software updates, and hardware replacement for Cisco products, ensuring your network operates reliably and securely.
What does 'DNA Advantage' refer to?
DNA Advantage is a Cisco licensing tier for its SD-WAN solution, offering advanced features for network automation, security, analytics, and assurance.
What is the billing model for this license?
This license is on a subscription billing model, meaning it is paid for on a recurring basis, typically annually, for the duration of the support term.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.