Cisco Solution Support for SD-WAN DNA Advantage
Maintain optimal performance and access critical updates for your Cisco SD-WAN DNA Advantage platform with 7-year solution support, ensuring uninterrupted business operations.
- Coverage for: Continuous access to Cisco's technical expertise and software updates for your SD-WAN DNA Advantage platform.
- Response: Timely technical assistance to resolve issues and minimize network downtime.
- Duration: A 7-year term provides long-term assurance for your critical network infrastructure.
- Value: Protect your investment and ensure compliance with access to the latest security patches and feature enhancements.
Product Overview
Product Overview
This Cisco Solution Support subscription provides 7 years of essential technical support and software updates for your Cisco SD-WAN DNA Advantage platform. It ensures you have access to Cisco's expert resources and the latest software releases, crucial for maintaining a secure and efficient wide area network.
Designed for businesses that rely on their network for daily operations, this support contract is ideal for IT Managers and IT Professionals managing SMB and mid-market environments. It integrates directly with your existing Cisco SD-WAN infrastructure, providing a vital layer of operational assurance.
- Extended Support Term: Secure 7 years of continuous access to Cisco's support resources.
- Software Updates: Entitlement to all software releases, patches, and bug fixes.
- Technical Assistance: Access to Cisco TAC for troubleshooting and issue resolution.
- Feature Access: Ensures you can utilize the full capabilities of your DNA Advantage license.
- Operational Continuity: Minimizes downtime risk through proactive support and timely issue resolution.
This 7-year solution support contract is the right choice for SMB and mid-market teams seeking reliable, long-term assurance for their Cisco SD-WAN investment.
What This Enables
Continuous Access to Expert Technical Support
Access to Cisco's Technical Assistance Center (TAC) for timely resolution of network issues. This ensures minimal disruption to business operations and maintains productivity.
organizations deploying critical network infrastructure, businesses managing remote workforces, teams requiring high network availability, companies with limited internal IT support staff
Entitlement to Software Updates and Patches
Receive all software releases, feature enhancements, and security patches for your SD-WAN DNA Advantage platform. This keeps your network secure and up-to-date with the latest capabilities.
businesses prioritizing network security, organizations managing compliance requirements, teams seeking to optimize network performance, companies with evolving IT needs
Protection Against Operational Downtime
Proactive support and rapid response to network incidents help prevent costly downtime. This coverage ensures business continuity and protects revenue streams.
companies with mission-critical network dependencies, businesses operating 24/7, organizations with strict service level agreements, firms reliant on consistent connectivity
Key Features
7-Year Support Term
Provides long-term operational assurance and predictable budgeting for your critical network infrastructure.
Access to Cisco TAC
Ensures timely expert assistance for troubleshooting and issue resolution, minimizing network downtime.
Software Updates and Enhancements
Keeps your SD-WAN platform secure, compliant, and equipped with the latest features for optimal performance.
DNA Advantage Feature Unlock
Guarantees access to the full suite of advanced features enabled by your DNA Advantage license.
Proactive Issue Management
Helps prevent potential problems before they impact your business operations, safeguarding productivity.
Industry Applications
Finance & Insurance
Ensures high availability and security for critical financial transactions and sensitive customer data, meeting strict regulatory compliance needs.
Healthcare & Life Sciences
Maintains reliable connectivity for patient care systems and data, supporting HIPAA compliance and ensuring uninterrupted access to medical records.
Manufacturing & Industrial
Supports the continuous operation of production lines and supply chain management systems, minimizing downtime that directly impacts output and revenue.
Retail & Hospitality
Ensures consistent network performance for point-of-sale systems, inventory management, and customer-facing services, crucial for daily operations.
Frequently Asked Questions
What is Cisco Solution Support for SD-WAN DNA Advantage?
It is a 7-year subscription service that provides technical support and software updates for your Cisco SD-WAN DNA Advantage platform. It ensures you have access to Cisco's expertise and the latest software releases.
Who is this support contract intended for?
This contract is designed for businesses, specifically IT Managers and IT Professionals in SMB and mid-market companies, who use Cisco SD-WAN for their own network operations.
What happens when the 7-year term ends?
Upon expiration of the 7-year term, you would typically need to purchase a new support contract or renewal to continue receiving updates and technical assistance from Cisco.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.