Cisco Solution Support for SD-WAN DNA Advantage
Secure three years of Cisco Solution Support for your SD-WAN DNA Advantage license, ensuring uninterrupted network operation and access to critical features for large deployments.
- Coverage for Software Issues: Access to Cisco TAC for troubleshooting and resolution of software-related problems impacting your SD-WAN.
- Entitlement to Updates: Receive software updates and patches to maintain security, performance, and access to new features.
- Protection against Downtime: Minimize business disruption by ensuring rapid support for critical network functions.
- Compliance Assurance: Maintain adherence to security and operational standards through timely software maintenance and support.
Product Overview
Product Overview
This Cisco Solution Support contract provides three years of advanced technical support for your SD-WAN DNA Advantage software license. It ensures you have access to Cisco's expert technical assistance center (TAC) for software issues, along with entitlement to software updates and patches, crucial for maintaining optimal network performance and security.
This offering is designed for businesses operating medium to large networks that rely on Cisco's SD-WAN solution for their critical operations. It fits into environments where network uptime, security, and access to the latest software capabilities are paramount for business continuity and efficiency.
- 3-Year Support Term: Provides extended coverage for your SD-WAN DNA Advantage license.
- Access to Cisco TAC: Direct support from Cisco's Technical Assistance Center for software-related incidents.
- Software Updates & Patches: Entitlement to receive the latest software releases and security fixes.
- Feature Entitlement: Ensures you can utilize all features included in the DNA Advantage licensing tier.
- Operational Continuity: Helps maintain network stability and minimize downtime risks.
This Cisco Solution Support is the right choice for SMB and mid-market teams needing reliable, expert assistance for their critical SD-WAN infrastructure.
What This Enables
Continuous Network Operation
Enable teams to maintain uninterrupted network connectivity and application performance. Streamline troubleshooting with direct access to Cisco's expert support for critical software issues.
On-premises data centers, distributed branch offices, cloud-connected environments
Access to Latest Features
Automate the process of receiving and applying software updates and patches. Streamline network management by ensuring access to the newest capabilities and security enhancements included in DNA Advantage.
Organizations prioritizing network agility, businesses with evolving application needs, teams managing complex WAN topologies
Compliance and Security Assurance
Protect against security vulnerabilities by ensuring timely software updates. Maintain regulatory compliance through a supported and up-to-date network infrastructure.
Regulated industries, businesses with strict security policies, companies requiring audit trails for network software
Key Features
3-Year Support Term
Provides long-term peace of mind and budget predictability for critical network support.
Cisco Technical Assistance Center (TAC) Access
Ensures rapid response and expert resolution for software-related network issues, minimizing downtime.
Software Updates and Patches
Keeps your SD-WAN solution secure, performant, and up-to-date with the latest features and bug fixes.
DNA Advantage Feature Entitlement
Guarantees access to the full suite of advanced features included in your DNA Advantage license.
XLARGE License Scope
Covers large-scale deployments, ensuring comprehensive support for extensive network footprints.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to handle sensitive data and transactions, making continuous SD-WAN support critical for operational integrity and compliance.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems and data access, necessitating robust support to prevent disruptions that could impact medical services.
Manufacturing & Industrial
Industrial operations rely on stable network performance for production lines and supply chain management, where SD-WAN support ensures minimal downtime and efficient operations.
Retail & Hospitality
Retailers and hospitality groups use SD-WAN to connect distributed locations for point-of-sale systems and guest services, requiring consistent support to maintain customer experience and business operations.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support is a service contract that provides technical assistance and software updates for Cisco products. It ensures your network infrastructure remains operational, secure, and up-to-date.
What does 'DNA Advantage' refer to?
DNA Advantage is a Cisco licensing tier for its SD-WAN solution, offering advanced features for network automation, security, and analytics beyond basic capabilities.
What is the duration of this support contract?
This specific contract covers a period of three years from the date of purchase, providing extended support for your SD-WAN DNA Advantage license.
Deployment & Support
Deployment Complexity
High — engineer-led
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.