Cisco Solution Support for SD-WAN DNA Advantage, 5-Year License
This 5-year Cisco Solution Support contract for SD-WAN DNA Advantage ensures your business network remains operational and secure with timely technical assistance and software updates.
- 24x7 Technical Support: Access expert Cisco engineers for immediate issue resolution, minimizing network downtime.
- Software Updates & Upgrades: Entitlement to the latest Cisco IOS XE software releases, patches, and feature enhancements.
- Hardware Replacement: Coverage for necessary hardware replacements to maintain network integrity and performance.
- Proactive Monitoring Tools: Utilization of advanced tools to identify and address potential network issues before they impact operations.
Product Overview
Product Overview
This Cisco Solution Support for SD-WAN DNA Advantage provides a 5-year subscription to essential technical support and software maintenance for your Cisco SD-WAN deployment. It ensures you have access to Cisco's expertise, software updates, and hardware replacement services, crucial for maintaining a stable and secure wide area network.
Ideal for IT Managers and IT Professionals in SMB and mid-market organizations, this license is designed for businesses that rely on Cisco SD-WAN for their critical network infrastructure. It integrates directly with your existing Cisco hardware and software stack, providing a vital layer of operational assurance.
- Extended Support Term: A full 5-year coverage period for predictable budgeting and long-term network planning.
- Access to Cisco TAC: Direct access to Cisco's Technical Assistance Center for expert troubleshooting and problem resolution.
- Software Maintenance: Entitlement to all software updates, patches, and new feature releases for DNA Advantage.
- Hardware Service Options: Includes options for hardware replacement to minimize disruption from component failure.
- Peace of Mind: Assurance that your critical SD-WAN infrastructure is supported by the original manufacturer.
This 5-year Cisco Solution Support is the right choice for SMB and mid-market teams needing reliable, manufacturer-backed support for their SD-WAN investment.
What This Enables
Continuous Network Uptime Assurance
Coverage for critical hardware failures and software malfunctions that could lead to network outages. This ensures business continuity by providing rapid access to replacement parts and expert technical support to restore connectivity.
organizations with critical network dependencies, businesses requiring high availability, teams managing distributed sites, companies with remote workforce enablement
Access to Latest Software Features
Entitlement to all software updates, patches, and new feature releases for Cisco SD-WAN DNA Advantage. This allows your IT team to stay current with security enhancements and performance improvements without additional licensing costs.
businesses seeking to optimize network performance, organizations prioritizing security updates, teams managing complex network policies, companies with evolving application needs
Expert Technical Troubleshooting
Access to Cisco's Technical Assistance Center (TAC) for immediate expert assistance with complex network issues. This reduces the burden on internal IT staff and accelerates problem resolution, minimizing operational impact.
companies with limited in-house IT expertise, organizations managing mission-critical network services, teams facing complex network configurations, businesses with strict SLA requirements
Key Features
5-Year Support Term
Provides long-term operational assurance and predictable budgeting for your SD-WAN infrastructure.
Cisco TAC Access
Ensures immediate access to expert engineers for rapid troubleshooting and issue resolution, minimizing downtime.
Software Updates & Upgrades
Keeps your SD-WAN platform secure and performant with the latest features and patches from Cisco.
Hardware Replacement Services
Minimizes disruption by providing timely replacement of failed hardware components.
DNA Advantage Features
Unlocks advanced SD-WAN capabilities for optimized traffic management, enhanced security, and simplified network operations.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure uninterrupted trading and customer service operations, making robust SD-WAN support critical.
Healthcare & Life Sciences
Healthcare providers depend on reliable network connectivity for patient care systems, data access, and compliance with regulations like HIPAA, necessitating continuous SD-WAN operation.
Manufacturing & Industrial
Manufacturers use SD-WAN for connecting distributed plants, optimizing supply chain logistics, and enabling IoT devices, where network stability directly impacts production efficiency and uptime.
Retail & Hospitality
Retailers and hospitality groups rely on SD-WAN for point-of-sale systems, inventory management, and customer Wi-Fi across numerous locations, demanding consistent performance and support.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support is a service contract that provides technical support, software updates, and hardware services directly from Cisco for specific Cisco products and solutions. It ensures your technology is maintained and supported by the manufacturer.
What does 'DNA Advantage' refer to?
DNA Advantage is a Cisco software subscription that provides advanced capabilities for Cisco's SD-WAN solution, including enhanced security, network analytics, and automation features.
What happens if a hardware component fails within the 5-year term?
Cisco Solution Support typically includes hardware replacement services. The specific terms, such as response time and replacement method (e.g., next-business-day shipment), are detailed in the support contract.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.