Cisco Solution Support for SD-WAN DNA Essentials License
Secure five years of Cisco Solution Support for your SD-WAN DNA Essentials license, ensuring uninterrupted network performance and access to critical updates.
- Access to Technical Expertise: Gain direct access to Cisco engineers for troubleshooting and issue resolution.
- Coverage for Software Updates: Receive timely updates, patches, and new feature releases to maintain optimal performance.
- Protection Against Downtime: Minimize business disruption with prompt support for critical network issues.
- Entitlement to Ongoing Development: Stay current with Cisco's evolving SD-WAN capabilities and security enhancements.
Product Overview
Product Overview
This is a 5-year Cisco Solution Support subscription for the SD-WAN DNA Essentials software license. It provides essential technical support, software updates, and access to Cisco's expertise to ensure your SD-WAN deployment operates efficiently and securely.
Designed for businesses utilizing Cisco's SD-WAN solutions, this support contract is ideal for IT Managers and IT Professionals responsible for maintaining network infrastructure. It ensures that your core networking components remain compliant, up-to-date, and performant within your organization's operational environment.
- Extended Support Term: Five years of continuous support coverage for your SD-WAN DNA Essentials license.
- Proactive Issue Resolution: Access to Cisco's technical support teams for rapid troubleshooting and problem-solving.
- Software Maintenance: Entitlement to software updates, bug fixes, and security patches.
- Performance Optimization: Assistance in maintaining optimal network performance and stability.
- Compliance Assurance: Helps maintain compliance by ensuring your software is up-to-date and supported.
This 5-year support subscription is the right choice for SMB and mid-market teams needing reliable, long-term operational assurance for their Cisco SD-WAN investment.
What This Enables
Continuous Software Updates and Patches
Enable teams to maintain peak network performance and security by automatically receiving the latest software updates and critical patches. Streamline the update process to reduce manual intervention and potential errors.
cloud-managed networks, hybrid cloud deployments, distributed enterprise sites, branch office networks
Access to Expert Technical Support
Provide your IT staff with direct access to Cisco's specialized support engineers for rapid troubleshooting of complex SD-WAN issues. Minimize Mean Time To Resolution (MTTR) for critical network incidents.
business-critical applications, high-availability environments, complex network topologies, remote workforce support
Ensuring Network Compliance and Stability
Automate the process of staying compliant with vendor support requirements and industry best practices for network stability. Protect against security vulnerabilities by ensuring your software is current.
regulated industry environments, data-intensive operations, secure data transmission needs, long-term IT planning
Key Features
5-Year Support Term
Provides long-term peace of mind and budget predictability for your SD-WAN support needs.
Cisco Technical Assistance Center (TAC)
Direct access to expert engineers for prompt resolution of network issues, reducing downtime.
Software Updates and Upgrades
Ensures your SD-WAN solution remains current with the latest features, security patches, and performance enhancements.
Hardware and Software Support
Covers both the software license and the underlying platform, offering holistic protection for your SD-WAN deployment.
Proactive Monitoring and Diagnostics
Helps identify and resolve potential issues before they impact network performance or availability.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure continuous trading operations, making robust SD-WAN support critical for compliance and performance.
Healthcare & Life Sciences
Healthcare providers rely on uninterrupted network connectivity for patient care systems and data management, necessitating reliable support for their SD-WAN infrastructure to meet strict uptime and HIPAA compliance demands.
Manufacturing & Industrial
Manufacturers use SD-WAN for connecting distributed sites, optimizing supply chains, and enabling IoT devices, requiring dependable support to prevent operational disruptions and maintain production efficiency.
Retail & Hospitality
Retail and hospitality businesses depend on stable networks for point-of-sale systems, inventory management, and customer Wi-Fi, making ongoing SD-WAN support essential for seamless customer experiences and operations.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support provides technical support for integrated Cisco solutions, including software, hardware, and third-party products that are part of a Cisco validated design. It ensures you have a single point of contact for complex issues.
What does 'DNA Essentials' refer to?
DNA Essentials is a specific licensing tier for Cisco's Digital Network Architecture, offering foundational capabilities for SD-WAN management, automation, and analytics.
How long is this license term?
This specific subscription is for a duration of five years, providing extended coverage for your SD-WAN DNA Essentials license.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.