Cisco Solution Support for SD-WAN DNA Essentials License 1 Year
Maintain optimal performance and security for your Cisco SD-WAN DNA Essentials network with 1-year solution support.
- Coverage: Access to Cisco technical experts for issue resolution and guidance.
- Continuity: Ensures ongoing access to software updates and security patches.
- Compliance: Helps maintain network integrity and adherence to operational standards.
- Value: Extends the life and capability of your SD-WAN infrastructure.
Product Overview
Product Overview
This Cisco Solution Support contract provides 1-year of essential technical assistance for your SD-WAN DNA Essentials software licenses. It ensures you have access to Cisco's support resources to resolve issues, obtain software updates, and maintain the operational health of your software-defined wide area network.
Designed for businesses utilizing Cisco SD-WAN for their network infrastructure, this support offering is ideal for IT Managers and IT Professionals responsible for network uptime and performance. It integrates with your existing Cisco deployment, providing a critical layer of operational assurance.
- Technical Expertise: Direct access to Cisco's skilled support engineers.
- Software Updates: Entitlement to receive critical patches and feature enhancements.
- Issue Resolution: Timely assistance to diagnose and fix network problems.
- Operational Assurance: Confidence in network stability and performance.
- License Compliance: Ensures your software is up-to-date and properly supported.
This 1-year support plan offers essential peace of mind for SMB and mid-market organizations managing their Cisco SD-WAN environments.
What This Enables
Access to Expert Technical Assistance
Access to Cisco's certified support engineers for troubleshooting complex SD-WAN issues. This ensures rapid problem resolution and minimizes operational disruption.
organizations deploying SD-WAN, businesses managing distributed networks, teams requiring vendor-backed support, companies prioritizing network uptime
Entitlement to Software Updates
Entitlement to receive critical software updates, patches, and security fixes for your SD-WAN DNA Essentials software. This keeps your network protected and performing optimally.
businesses with evolving security needs, organizations managing compliance requirements, teams deploying new applications, companies seeking performance enhancements
Protection Against Operational Gaps
Protection against potential network disruptions caused by unaddressed software bugs or configuration errors. This support contract provides a safety net for your critical network infrastructure.
companies with limited IT staff, businesses with high availability requirements, organizations relying on network stability, teams managing remote sites
Key Features
Cisco Technical Support
Gain direct access to Cisco's expert engineers for prompt issue resolution and guidance on your SD-WAN deployment.
Software Updates and Patches
Receive timely software updates and security patches to maintain network integrity and protect against emerging threats.
1-Year Subscription Term
Provides a defined period of support coverage, allowing for predictable IT budgeting and operational planning.
SD-WAN DNA Essentials Coverage
Ensures your specific Cisco SD-WAN DNA Essentials software features and capabilities are supported and maintained.
Remote Troubleshooting
Enables efficient diagnosis and resolution of network issues without requiring on-site presence.
Industry Applications
Finance & Insurance
Financial institutions require highly available and secure networks to protect sensitive data and ensure continuous trading operations, making robust SD-WAN support critical.
Healthcare & Life Sciences
Healthcare providers rely on secure and reliable network connectivity for patient data access and telehealth services, necessitating uninterrupted SD-WAN performance and vendor support.
Manufacturing & Industrial
Industrial operations depend on stable network connections for real-time monitoring and control systems, where SD-WAN support ensures operational continuity and efficiency.
Retail & Hospitality
Retail and hospitality businesses use SD-WAN for point-of-sale systems, inventory management, and guest Wi-Fi, requiring consistent network performance and support to avoid service disruptions.
Frequently Asked Questions
What is Cisco Solution Support?
Cisco Solution Support is a service that provides technical assistance for specific Cisco software and hardware solutions. It ensures you have access to Cisco experts for troubleshooting and updates.
What does 'DNA Essentials' refer to?
DNA Essentials refers to a specific tier of Cisco's Digital Network Architecture software, often associated with SD-WAN capabilities, providing core features for network management and automation.
How long is this support valid?
This specific offering is valid for a term of 1 year from the date of purchase, providing continuous support coverage during that period.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.